Customer Support | Garden Hose Reel Troubleshooting Guide
Select your hose reel model for troubleshooting, replacement parts, and warranty claims.
ELEY® and Rapid-Reel® Models
May 2009 to Present Aluminum Construction
Rapid-Reel® TRITON™ Models
May 2006 to May 2009 Aluminum Construction
Rapid-Reel® Pro-Line Models
Sold prior to April 2006 Steel Construction
Model 1041 Wall-Mount Reel
Model GH164-PL Parallel Wall Mount
Model GH134-CD Caddy Reel
Model 1042 Free-Standing Reel
Model GH164-PD Perpendicular Wall Mount
Model GH150-PD Perpendicular Wall Reel
Model 1043 Two-Wheel Cart Reel
Model GH164-CT Cart Reel
Model GH150-PL Parallel Wall Reel
Model 1043Q Four-Wheel Wagon Reel
Model GH168-WG Wagon Reel
Model GH150-CT Two-Wheel Cart
Model 1041W Wood-Post Reel
Model GH150-CT Two-Wheel Cart
Model 1041A Aluminum-Post Reel
Model GH175-WG Four-Wheel Wagon
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Almost 2000 Customer Reviews Mention Ease of Assembly
Almost all say the same thing…. "easy to assemble."
"Assembly was easy, directions were very clear, and I viewed the video instructions to make sure I did it correctly. I am a 67-year-old female and have assembled both reels by myself."
– Darlene C., Oklahoma
"Easy to assemble, (my 4-year-old helped me), very sturdy, easy to maneuver."
– Anna M., Maryland
"I purchased 2 reels. Connected and installed within minutes.”
– Jeff L.Florida
“The reel arrived in a timely fashion and it took about 15 minutes to assemble and mount.”
– Bob M., Kansas
"Shipped quickly. Well packaged. Easy to assemble and install. Excellent instructions."
– Douglas H., Florida
"I assembled and hung it very easily, had no problem at all. It took maybe one-hour tops."
– Gianna D., Ohio
"Well designed and engineered. Everything fits well and it is easy to assemble."
– Drexel P., Texas
"The instructions were clear and simple to follow with the included wrench."
– Robert S., New York
"A lot of thought went into the design, you will notice this as you assemble the hose reel."
– Mike K. California
Almost 2000 Customer Reviews Mention Ease of Assembly
Almost all say the same thing…. "easy to assemble."
"Assembly was easy, directions were very clear, and I viewed the video instructions to make sure I did it correctly. I am a 67-year-old female and have assembled both reels by myself."
– Darlene C., Oklahoma
"Easy to assemble, (my 4-year-old helped me), very sturdy, easy to maneuver."
– Anna M., Maryland
"I purchased 2 reels. Connected and installed within minutes.”
– Jeff L.Florida
“The reel arrived in a timely fashion and it took about 15 minutes to assemble and mount.”
– Bob M., Kansas
"Shipped quickly. Well packaged. Easy to assemble and install. Excellent instructions."
– Douglas H., Florida
"I assembled and hung it very easily, had no problem at all. It took maybe one-hour tops."
– Gianna D., Ohio
"Well designed and engineered. Everything fits well and it is easy to assemble."
– Drexel P., Texas
"The instructions were clear and simple to follow with the included wrench."
– Robert S., New York
"A lot of thought went into the design, you will notice this as you assemble the hose reel."
– Mike K. California
Almost 2000 Customer Reviews Mention Ease of Assembly
Almost all say the same thing…. "easy to assemble."
"Assembly was easy, directions were very clear, and I viewed the video instructions to make sure I did it correctly. I am a 67-year-old female and have assembled both reels by myself."
– Darlene C., Oklahoma
"Easy to assemble, (my 4-year-old helped me), very sturdy, easy to maneuver."
– Anna M., Maryland
"I purchased 2 reels. Connected and installed within minutes.”
– Jeff L.Florida
“The reel arrived in a timely fashion and it took about 15 minutes to assemble and mount.”
– Bob M., Kansas
"Shipped quickly. Well packaged. Easy to assemble and install. Excellent instructions."
– Douglas H., Florida
"I assembled and hung it very easily, had no problem at all. It took maybe one-hour tops."
– Gianna D., Ohio
"Well designed and engineered. Everything fits well and it is easy to assemble."
– Drexel P., Texas
"The instructions were clear and simple to follow with the included wrench."
– Robert S., New York
"A lot of thought went into the design, you will notice this as you assemble the hose reel."
– Mike K. California
10-YEAR No-Leak, No-Break, No-Rust Warranty!
We're so confident in the quality of our products that we back them with an unprecedented 10-YEAR No-Leak, No-Break, No-Rust guarantee. How many products can you buy today that will guarantee that they'll perform just as well 10 years from now? ELEY makes that promise, and you can be assured that they'll last a lot longer than just 10 years.
We're so confident in the quality of our products that we back them with an unprecedented 10-YEAR No-Leak, No-Break, No-Rust guarantee. How many products can you buy today that will guarantee that they'll perform just as well 10 years from now? ELEY makes that promise, and you can be assured that they'll last a lot longer than just 10 years.
We're so confident in the quality of our products that we back them with an unprecedented 10-YEAR No-Leak, No-Break, No-Rust guarantee. How many products can you buy today that will guarantee that they'll perform just as well 10 years from now? ELEY makes that promise, and you can be assured that they'll last a lot longer than just 10 years.
Eley Corporation's 10-Year Warranty guarantees our products "to be free from defect, malfunction or failure in material, or workmanship, under normal use and service."
However, it also "specifically excludes failure or damage due to freezing, accidents, UV rays, misuse or misapplication."
If you don't know if your purchase date was less than 10-years ago, please Contact Us.
Is My Product Still Under Warranty?
Eley Corporation's 10-Year Warranty guarantees our products "to be free from defect, malfunction or failure in material, or workmanship, under normal use and service."
However, it also "specifically excludes failure or damage due to freezing, accidents, UV rays, misuse or misapplication."
If you don't know if your purchase date was less than 10-years ago, please Contact Us.
Is My Product Still Under Warranty?
Eley Corporation's 10-Year Warranty guarantees our products "to be free from defect, malfunction or failure in material, or workmanship, under normal use and service."
However, it also "specifically excludes failure or damage due to freezing, accidents, UV rays, misuse or misapplication."
If you don't know if your purchase date was less than 10-years ago, please Contact Us.
Our customer review program only allows for verified owners of ELEY products to submit a product review. All new customers are sent a product review email approximately two weeks after their order ships. As such, this website does not have a product review form. If you're a new customer and it has been less than two weeks from your purchase, please wait a few more days and check your inbox for the product review form.
If you purchased from us months or even years ago, unfortunately, we do not have a method for you to post a review to this website. However, if you'd like to share your experience with us, you can submit your comments using our Contact Us Form.
Our customer review program only allows for verified owners of ELEY products to submit a product review. All new customers are sent a product review email approximately two weeks after their order ships. As such, this website does not have a product review form. If you're a new customer and it has been less than two weeks from your purchase, please wait a few more days and check your inbox for the product review form.
If you purchased from us months or even years ago, unfortunately, we do not have a method for you to post a review to this website. However, if you'd like to share your experience with us, you can submit your comments using our Contact Us Form.
Our customer review program only allows for verified owners of ELEY products to submit a product review. All new customers are sent a product review email approximately two weeks after their order ships. As such, this website does not have a product review form. If you're a new customer and it has been less than two weeks from your purchase, please wait a few more days and check your inbox for the product review form.
If you purchased from us months or even years ago, unfortunately, we do not have a method for you to post a review to this website. However, if you'd like to share your experience with us, you can submit your comments using our Contact Us Form.
