Shipping, Distribution & Policies
Are your products sold through local retailers?
Sorry, no. Eley products are sold from this website and ship consumer-direct from one of two Eley warehouses, reaching 95% of all locations within the 48 states in just 1 to 2 days.
How quickly will my order arrive?
We ship Monday through Friday. The strict cut-off time for orders to ship the same day, is 2:30 PM (your local time). Orders placed after 2:30 PM or on weekends will ship the following weekday. Visit our Shipping Policies page for complete details and delivery-time maps.
Are your products available outside the United States?
At this time, we neither sell nor ship to international destinations, including Canada. Unfortunately, the processing of international shipments is complicated and problematic. The solution we had in place with our carriers was not cost effective. We are currently exploring alternatives with various international carriers in hopes of securing a better and more sustainable solution. We have no estimate on when, or if, such a solution can be implemented. As of now, the only way to get an Eley product into Canada, is to buy it online from our website and have it shipped to an address in the USA, near the border, and then make the trip across the border to pick it up.
What is your return policy?
Very accommodating. We give you a full month, (30 days) to put the product to the test. You can return it at anytime within those 30 days for a refund. Read our full Return Policy for complete details.
What is your warranty policy?
ELEY's warranty is the best in the industry. We back our garden hose reels, garden hose and watering tools for full 10 years (120 months) from date of purchase. Warranty covers the replacement of the defective component, not the entire unit. Our polyurethane hose warranty does not cover discoloration or fading that can occur from long-term exposure to the sun's UV rays. Hose reel paint is guaranteed not to bubble, crack or peel under normal use and service, for a period of 1 year (12 months). More details can be viewed on our Warranty Policy page.
Is my information kept private?
Do you offer discounts?
Sorry, no. We like to keep things simple and uncomplicated. This policy is firm. A more thorough explanation can be viewed on our Discounts and Special Offers page.
Do you charge sales tax?
Currently, we charge sales tax in the following states: AZ, CA, CO, GA, IA, IL, IN, KY, LA, MD, ME, MI, MN, NC, NE, NJ, NV, NY, PA, SD, TN, TX, UT, VA, WA, WI
Ordering by phone
Because of security, fewer mistakes, and convenience, we strongly encourage customers to place orders on this website instead of by phone. >More Details
However, if you still prefer to order by phone, we'd be more than happy to assist during our regular business hours of 8 AM to 5 PM CST, Monday through Friday. You can call our Order Desk at 800-523-4321.
Problems checking out of shopping cart
If you did not see a Thank You page, then your order was not successfully submitted. Most checkout issues have to do with the credit card information entered. Here's a checklist and then try it again:
- Mis-keystroke. The most common issue encountered is simply entering the credit card information incorrectly. Slow down and give it another try.
- Duplicate entry. You will usually get this error message if you made a mistake entering your card information on the first attempt, and then attempted a second attempt took quickly. Many credit card processing services have a time delay before a second attempt can be made. Wait a good 60 seconds and then make another attempt.
- Mismatch Billing Address. Make sure the billing address and zip code associated with your credit card matches the billing information entered on the order.
Still having issues? Contact Customer Support
I don't see the type of product I'm looking for. Do you make it? Recommend others?
Products We Offer
The only products we design, manufacture and sell at this time are found on this website. Specifically, at this time we do not offer:
- Pressure Washer Hose Reels (We discontinued that line in 2017)
- Assisted-rewind hose reels (spring or electric rewind, etc.)
- Swinging or pivoting hose reels
For products we don't produce, unfortunately, we're not in a position to recommend other brands.
Customer feedback is given serious consideration at Eley. If you have a suggestion for a new product or a product improvement, we'd love to hear from you. Use the following link to submit your feedback.
I have a question or need clarification on a specific product feature or capability.
It's sometimes easy to miss all the fine details that can be found on our product pages, including:
- Product dimensions
- Pressure & temperature ratings
- Hose capacities
- Features & capabilities
- Installation & applications
- Common questions
Still can't find the answer to your question? Contact Us
Can I use a credit card gift card along with my regular credit cart to make a purchase?
Unfortunately, our website cannot process two cards for a single order. However, there is another method of accomplishing the same thing. Use your existing Gift Card to purchase an ELEY Gift Card from this website. Once you receive your Eley Gift Card & Code, (which can take up to 24 hours to process), then return to this website and simply enter the Eley Gift Card Code at checkout. You can then complete checkout by paying for the remaining balance with your regular credit card.
Where are Eley products made?
- Product Design, Engineering and Testing (In-house)
- Production & Packaging - Garden Hose (In-house), Reno, NV
- Warehousing & Order Processing (In-house) Reno, NV & Nashville, TN
- Sales & Marketing (In-house and numerous USA vendors)
- Shipping & Delivery (FedEx, USPS)
- Customer Support (In-house)
- Fabrication & Packaging - Reels, Watering Tools & Accessories (China)
As you can see, although some fabrication operations take place overseas, your purchase of ELEY products supports the American economy, (and families) across a wide range of industries. Additional information is available by reading a brief summary of the History of Eley Manufacturing Operations
Common Hose Reel Questions (All models)
Are the reels available in different colors?
Eley garden hose reels are only available in our "Spartan bronze" color. This attractive, neutral bronze color was selected for its unique ability to blend in and look great with almost any color of siding, brick, stucco, wood and other surfaces.
Is this product rated as "Drinking Water Safe?
Yes. The entire plumbing of the hose reel consists of just two components, 1) the inlet hose, and 2) the brass-aluminum-stainless steel swivel. The inlet hose is made of 100% virgin polyurethane approved for food contact and does not contain lead, phthalates or BPA (bisphenol A). The fittings are made from lead-free brass, as is the brass in the swivel.
Can I get a different length of inlet hose? What about 3/4" inlet hose?
All Eley garden hose reels are prepackaged with a 6-1/2 ft. x 5/8" ID polyurethane inlet hose, (also called a feeder, jumper or supply hose). We are not able to substitute it for a different size or length of hose. If you'd prefer an inlet hose that is shorter, longer or larger (i.e. 3/4" ID), then you'll need to acquire it separately. Here are a few options available to you: We offer two longer assemblies of 5/8" polyurethane hose on this website, a 12 ft. x 5/8" ID hose, and a 25 ft. x 5/8" ID hose You can make your own inlet hose from an old hose you already have in your possession. You can purchase a different length and/or size of hose (including 3/4" ID) from a different source or retailer. Eley does not offer 3/4" ID hose at this time. The end of the inlet hose that attaches to the hose reel will simply need to be equipped with a standard, male 3/4" GHT fitting, (Garden Hose Thread). Standard 3/4" NPT (National Pipe Thread), will not work.
Do the reels come with a level-wind option?
At this time, the Eley does not offer a level-wind feature on our garden hose reels. Also know as hose guides, a level-wind is designed to guide the hose back and forth onto the reel while rewinding.
What maintenance is required?
Eley garden hose reels are completely maintenance free. However, if you live in a winter climate, be sure to winterize the reel to protect it from freeze damage. View our winterizing Video.
When is the Extra-Capacity Kit necessary?
Although the standard capacity hose reel is capable of holding 150 feet of 5/8" ID poly hose, it must be reeled back in very carefully and neatly in order to get the entire 150 feet of length onto the reel. We consider the 100 foot length of 5/8" poly hose the best fit for the standard capacity hose reel, allowing for plenty of room for the hose even if not reeled in neatly. The 150 foot length is the best fit for reels equipped with the Extra-Capacity Kit. The photos below demonstrate the difference of the 150 ft. x 5/8" hose on a standard capacity reel and one with equipped with our Extra-Capacity Kit.
I see two types of brass swivels in product photos. Which will come with my hose reel?
All hose reels now come equipped with our newest goose-neck brass & stainless-steel swivel design. This new design eliminates the need for the internal kink-free spring that was used on earlier models to prevent kinks while forming the loop in the garden hose...which is now created by the goose-neck design. Any water restriction that may have been created by the internal spring is also eliminated, allowing for better water flow.
If you currently own the previous design and would like to upgrade your hose reel to the new design, simply purchase our Goose-Neck Swivel. You can then remove the kink-free spring from your garden hose.
Do you make larger capacities reels?
The largest capacity hose reel available from Eley is any of our standard models modified with our Extra-Capacity Kit. Equipped with this optional kit, our reels can hold up to 225 feet of 5/8" hose or 170 feet of 3/4" hose.
Can the reel be converted to 3/4" flow?
Yes. The entire internal plumbing of all Eley garden hose reels consists of two components, 1) the inlet hose and 2) the brass swivel. The standard inlet hose that is supplied with each reel is 5/8" ID. However, our patented brass swivel is a full-flow 3/4" swivel. So to convert the reel to 3/4" flow, simply replace the 5/8" inlet hose with a 3/4" inlet hose of your choosing, (sold separately). Eley offers two 3/4" inlet hoses in lengths of 6-1/2 and 12 ft. on our Inlet Hose page.
Can I use thread locking compound on the stainless steel screws during assembly?
ELEY does not advise using a thread locking compound, whether it be low, medium or high strength. The reason is; if removal is required at a later time, there are a number of places where you are not able to access both the nut and the screw to hold them properly if a thread locker has been used.
Your inquiry not covered in the above topics? Contact Us
If you’re wanting to sell products or services to ELEY, do not contact to our customer support staff. Use this Vendor Inquiry Email