We're On It
We're sorry to hear that your product showed up in less than perfect condition. Regardless of how the damage occurred, we're committed to getting the situation corrected as quickly as possible. To get replacement components coming your way, please fill out the form below and a Customer Support Specialist will reply promptly during regular business hours, Monday - Friday, 8 AM to 5 PM Central. If you'd rather return the product, please visit our Return Request Form.
How You Can Help Speed the Process
Uploading photos from your smartphone of the damaged area and referencing specific part numbers in the form below will expedite the shipping of the replacement components. If the affected product is a hose reel, a breakdown of all part numbers can be found on the first page of the Assembly & Installation Manual. You can also locate a breakdown of the part numbers on our Replacement Parts web page.