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    Eley Watering Systems

    2-Wheel Cart vs. 4-Wheel Wagon Hose Reel

    Without question, this is the most asked question regarding our portable garden hose reel models. The primary differences involve balance, mobility and price. The Quad-Wheel Kit, which converts the 2-wheel cart into a 4-wheel wagon will add $50 to the price tag. What does that $50 buy you?  

    First, it will buy you a bit more 'non-tip' stability. The two additional tires out front adds another 7-1/2" to the width of the front part of the frame and makes it slightly more stable than the 2-wheel model.  Also remember that another significant factor with regards to the hose reel's tippiness has to do with how tight you set the tension on the adjustable cam-lever brake.  

    Second, the Quad-Wheel Kit allows to you maneuver the unit with a simple push/pull action (like a grocery cart), rather than the tip & push/pull action of the 2-wheel cart.  The 2-wheel model will require you to balance the unit while either pushing or pulling it to the desired location.  Their really is no balancing involved with the 4-wheel model.  However, unlike a grocery cart, the 4-wheel model does not have front wheels that turn.  So you'll still have to either lift the two rear wheels, or the two front wheels, in order to change direction with with the 4-wheel model.

    The two extra tires on the front of the 4-wheel wagon does add about 8 more pounds that you'll have to lift-by-tipping, in order to change direction.  We do have a number of customers who state that they believe the 2-wheel cart offers better turn-on-a-dime maneuvering than the 4-wheel wagon.  

    One last point to consider is that you don't have to make the decision right now. The Quad-Wheel Kit is an optional upgrade that can always be purchased at a later date and used to easily upgrade an already assembled 2-wheel cart.  One advantage to buying both now, is that you would be saving about $7 from the total shipping costs of having to ship you the Quad-Wheel Kit at a later date.  Check out all of your options on our Portable Garden Hose Reel product page. 

    Another Unsolicited Email About Our Customer Support

    Every now and then a customer will send us an unsolicited email thanking us for a level of customer service that has, sadly, become too much of a rarity these days.

    Mike B. of Boerne, TX, took a chance on Eley Hose Reels back in September of 2012, when he purchased our popular Free-Standing Garden Hose Reel. Recently, the brass swivel, (also referred to as a rotary union), developed a leak. This is a very uncommon occurrence, as all of our hose reels are guaranteed not to leak for 10 years! Anxious and bracing for a battle, Mike gave us a call, unsure of what kind of hassle he might have to endure to get his problem remedied. On the other end of the line, he was greeted warmly by Scott Jelinek, our Customer Service Manager.  We can only surmise the Mike was pleased with how his dilemma was addressed, because following is the unsolicited email we received soon after.

    Scott

    WOW! I'm extremely impressed.

    I work for a large fortune 200 company with industry leading customer loyalty and the highest customer service scores in the financial services industry. While we ceaselessly strive to improve customer service at my employer, I've come to expect the companies that serve my needs strive for lower performance standards.

    Your company is clearly exceptional and I thank you for your outstanding service to me. You've made me a lifetime customer and a very strong advocate of your products among my family, friends, peers and acquaintances. Thanks!

    Mike B, Boerne, TX

    As you may or may not know, Eley Hose Reels has been a family-owned company since it's founding almost 25 years ago.  It has been our mission from the beginning to provide our customers with the same kind of small-town service we grew up with in our rural Nebraska farming community. Scott Jelinek was one of our early hires back in the 1990's. Nebraska born and raised himself, Scott is a hard-working, detail-oriented kind of person. Always the professional, he is friendly, efficient, articulate and knows our hose reels intimately.  Great job Scott.  

    Eley Customer Service manager Scott Jelinek

    Read more customer emails about Eley post-sale support.

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