Why We Prefer You Email Us Instead of Phoning Us

Our phone number is below, however, we ask that, if at all possible, please email us instead of phoning us.  Here's why:

  1. We can find your account, order & product history and ship status faster and more efficiently by the information you provide on our email forms.
  2. For service & repair issues, photos or videos uploaded with an email provide for a quicker and more accurate remedy.  

Also, almost any reason you're reaching out to us, has the answer or remedy available via the easy-to-navigate, self-help knowledge base in our 24 Hrs./Day Customer Service Online Help Desk, including extensive FAQs, warranty claim forms, replacement parts, troubleshooting guides and how-to & repair instructional videos. 

Need Replacement Parts? 

Don't use this form.  Use Warranty Claim Form if your reel qualifies. 

Customer Service:  800-523-4321