Help with a Recent Order
IMPORTANT!
The information you enter to find your order must be entered CORRECTLY. If you are unable to successfully log in and find your order, please return to this page and scroll down to examine the images and information for proper login instructions.
Default Option (Email or Phone)
The initial default option will ask you to enter the email or phone number associated with the order. The email is the most reliable method. If unsuccessful, make sure you're using the same email used to place the order. Scroll down to view images of proper and improper phone entry examples. OR you can click on the "order# & postal code" link for login Option #2
Option 2: (Order # and Postal Code)
Enter your order number and the shipping address zip code to find the order. Make sure you view the examples, shown below, of proper and improper methods of entering this information.
Correct Login Data Entry
Phone Number
Please enter the full 10-digit phone number (including area code) without spaces, periods, dashes, hyphens, or parentheses.
Order # with 9-Digit Zip Code
ORDER # - It will be six numbers followed by a hyphen and then the three letters SPF. It must be entered EXACTLY as shown, with no spaces, periods, or other characters.
POSTAL CODE—It must match the zip code on your order. If your order confirmation shows the complete 9-digit Zip+4 code, please enter it as shown above. If the order confirmation displays just the 5-digit zip code, see the next image.
Order # with 5-digit Zip Code
ORDER # - It will be six numbers followed by a hyphen and then the three letters SPF. It must be entered EXACTLY as shown, with no spaces, periods, or other characters.
POSTAL CODE—It must match the zip code on your order. If your order confirmation shows the simple 5-digit zip code, please enter it as shown above.
Incorrect Login Data Entry
Email or Phone Number Error
- Ensure you entered the same phone number (or email) used when placing the order.
- Make sure you didn't include any spaces, hyphens, or parentheses
Order # or Zip Code Error
- Double-check the order number and formatting.
- Double-check the order confirmation email to see if a 5 or 9-digit zip code was used for the shipping address.
Okay, I'm Ready.
Still Unable to Find Your Order?
Use the email form below to contact us. Please include relevant contact and order information, and what modifications you want to make to your order.
