Ordering Online vs. Over-the-Phone
Order Desk: 800-523-4321, M-F, 8 AM to 5 PM CST.
Why do we suggest you order from our website instead of over the phone?
We understand that some people are nervous about placing orders online because of security concerns. They shouldn't be. Set-up properly, online transactions can be one of the most secure purchases possible. In fact, entering credit card information yourself, into a secure online store, is actually much safer than sharing your personal information with someone over the phone. The shopping cart on this website is the same secure checkout that is used by over 500,000 web stores in over 175 countries. Take confidence knowing that the ELEY checkout cart meets all 6 categories of the Payment Card Industry Data Security Standard. In addition, all credit cards are processed through the industry leader in transnational portals, Authorize.net, which is trusted by more than 430,000 merchants, handling more than 1 billion transactions and $149 billion in payments every year. Rest assured, your personal information is secure with ELEY. Our checkout is also very user-friendly and takes just a couple minutes. You can checkout using MasterCard, VISA, Discover, American Express or PayPal.
You know your personal information better than anyone else. Although rare, mistakes with over-the-phone orders sometimes occur because of bad phone reception, typos or simple miscommunication. These mistakes can take the form of:
- wrong items being ordered
- incorrect quantities ordered
- orders left unapproved & unshipped
- misspelled personal information including names, addresses and emails
Entering the information yourself in our quick and easy checkout, (with an order review and summary page prior to submission), greatly reduces the risk of errors or delayed shipments.
You can shop and place your order anytime that is convenient for you, 24 hours a day, 7 days a week, 365 days per year, as opposed to our office hours of Monday through Friday, 8 AM to 5 PM, CST.
If you create an account while checking out, you'll be able to quickly and easily view your order history 24/7/365. Ordering over the phone does not record your purchases to an online account and you'd have to reach out to our Customer Service team by phone or email during our office hours.