Ordering Online vs. Over-the-Phone | ELEY Hose Reels
0 Cart
Added to Cart
    You have items in your cart
    You have 1 item in your cart
    Total
    Check Out Continue Shopping

    Ordering Online vs. Over-the-Phone

    Order Desk: 800-523-4321, M-F, 8 AM to 5 PM CST.

    Why do we suggest you order from our website instead of over the phone?

    Security

    We understand that some people are nervous about placing orders online because of security concerns. They shouldn't be. Set-up properly, online transactions can be one of the most secure purchases possible. In fact, entering credit card information yourself, into a secure online store, is actually much safer than sharing your personal information with someone over the phone. The shopping cart on this website is the same secure checkout that is used by over 500,000 web stores in over 175 countries. Take confidence knowing that the ELEY checkout cart meets all 6 categories of the Payment Card Industry Data Security Standard.  Rest assured; your personal information is secure with ELEY.  Our checkout is also very user-friendly and takes just a couple minutes. 

    Fewer Mistakes

    You know your personal information better than anyone else. Although rare, mistakes with over-the-phone orders sometimes occur because of bad phone reception, typos or simple miscommunication. These mistakes can take the form of:

      • wrong items being ordered
      • incorrect quantities ordered
      • orders left unapproved & unshipped
      • misspelled personal information including names, addresses and emails

    Entering the information yourself in our quick and easy checkout, (with an order review and summary page prior to submission), greatly reduces the risk of errors or delayed shipments.

    Convenience

    You can shop and place your order anytime that is convenient for you, 24 hours a day, 7 days a week, 365 days per year, as opposed to our office hours of Monday through Friday, 8 AM to 5 PM, CST.

    Account Maintenance

    If you create an account while checking out, you'll be able to quickly and easily view your order history 24/7/365.  Ordering over the phone does not record your purchases to an online account and you'd have to reach out to our Customer Service team by phone, email or live chat during our office hours. 

    1-Inch Bi-Metal Hole Saw w/Pilot Bit

    This item should be available online or at most home centers such as Home Depot, Lowes, and Menards or most local hardware stores such as ACE, True-Value, and Do-it-Best. 

    1-Inch Bi-Metal Hole Saw w/Pilot Bit

    This item should be available online or at most home centers such as Home Depot, Lowes, and Menards or most local hardware stores such as ACE, True-Value, and Do-it-Best. 

    1-Inch Bi-Metal Hole Saw w/Pilot Bit

    This item should be available online or at most home centers such as Home Depot, Lowes, and Menards or most local hardware stores such as ACE, True-Value, and Do-it-Best. 

     

    Almost 2000 Customer Reviews Mention Ease of Assembly

     

    Almost all say the same thing…. "easy to assemble."

     

    "Assembly was easy, directions were very clear, and I viewed the video instructions to make sure I did it correctly. I am a 67-year-old female and have assembled both reels by myself."

    – Darlene C., Oklahoma

     

    "Easy to assemble, (my 4-year-old helped me), very sturdy, easy to maneuver."

    – Anna M., Maryland

     

    "I purchased 2 reels. Connected and installed within minutes.”

    – Jeff L.  Florida

      

    “The reel arrived in a timely fashion and it took about 15 minutes to assemble and mount.”

    – Bob M., Kansas

      

    "Shipped quickly. Well packaged. Easy to assemble and install. Excellent instructions."

    – Douglas H., Florida

      

    "I assembled and hung it very easily, had no problem at all. It took maybe one-hour tops."

    – Gianna D., Ohio

      

    "Well designed and engineered. Everything fits well and it is easy to assemble."

    – Drexel P., Texas

      

    "The instructions were clear and simple to follow with the included wrench."

    – Robert S., New York

      

    "A lot of thought went into the design, you will notice this as you assemble the hose reel."

    – Mike K. California

     

    Almost 2000 Customer Reviews Mention Ease of Assembly

     

    Almost all say the same thing…. "easy to assemble."

     

    "Assembly was easy, directions were very clear, and I viewed the video instructions to make sure I did it correctly. I am a 67-year-old female and have assembled both reels by myself."

    – Darlene C., Oklahoma

     

    "Easy to assemble, (my 4-year-old helped me), very sturdy, easy to maneuver."

    – Anna M., Maryland

     

    "I purchased 2 reels. Connected and installed within minutes.”

    – Jeff L.  Florida

      

    “The reel arrived in a timely fashion and it took about 15 minutes to assemble and mount.”

    – Bob M., Kansas

      

    "Shipped quickly. Well packaged. Easy to assemble and install. Excellent instructions."

    – Douglas H., Florida

      

    "I assembled and hung it very easily, had no problem at all. It took maybe one-hour tops."

    – Gianna D., Ohio

      

    "Well designed and engineered. Everything fits well and it is easy to assemble."

    – Drexel P., Texas

      

    "The instructions were clear and simple to follow with the included wrench."

    – Robert S., New York

      

    "A lot of thought went into the design, you will notice this as you assemble the hose reel."

    – Mike K. California

     

    Almost 2000 Customer Reviews Mention Ease of Assembly

     

    Almost all say the same thing…. "easy to assemble."

     

    "Assembly was easy, directions were very clear, and I viewed the video instructions to make sure I did it correctly. I am a 67-year-old female and have assembled both reels by myself."

    – Darlene C., Oklahoma

     

    "Easy to assemble, (my 4-year-old helped me), very sturdy, easy to maneuver."

    – Anna M., Maryland

     

    "I purchased 2 reels. Connected and installed within minutes.”

    – Jeff L.  Florida

      

    “The reel arrived in a timely fashion and it took about 15 minutes to assemble and mount.”

    – Bob M., Kansas

      

    "Shipped quickly. Well packaged. Easy to assemble and install. Excellent instructions."

    – Douglas H., Florida

      

    "I assembled and hung it very easily, had no problem at all. It took maybe one-hour tops."

    – Gianna D., Ohio

      

    "Well designed and engineered. Everything fits well and it is easy to assemble."

    – Drexel P., Texas

      

    "The instructions were clear and simple to follow with the included wrench."

    – Robert S., New York

      

    "A lot of thought went into the design, you will notice this as you assemble the hose reel."

    – Mike K. California

    Eley ten year warranty icon

    10-YEAR No-Leak, No-Break, No-Rust Warranty!


    We're so confident in the quality of our products that we back them with an unprecedented 10-YEAR No-Leak, No-Break, No-Rust guarantee. How many products can you buy today that will guarantee that they'll perform just as well 10 years from now? ELEY makes that promise, and you can be assured that they'll last a lot longer than just 10 years.


    Read full warranty policy.

    Eley ten year warranty icon

    10-YEAR No-Leak, No-Break, No-Rust Warranty!


    We're so confident in the quality of our products that we back them with an unprecedented 10-YEAR No-Leak, No-Break, No-Rust guarantee. How many products can you buy today that will guarantee that they'll perform just as well 10 years from now? ELEY makes that promise, and you can be assured that they'll last a lot longer than just 10 years.


    Read full warranty policy.

    Eley ten year warranty icon

    10-YEAR No-Leak, No-Break, No-Rust Warranty!


    We're so confident in the quality of our products that we back them with an unprecedented 10-YEAR No-Leak, No-Break, No-Rust guarantee. How many products can you buy today that will guarantee that they'll perform just as well 10 years from now? ELEY makes that promise, and you can be assured that they'll last a lot longer than just 10 years.


    Read full warranty policy.

    Is My Product Still Under Warranty?

     

    Eley Corporation's 10-Year Warranty guarantees our products "to be free from defect, malfunction or failure in material, or workmanship, under normal use and service." 

     

    However, it also "specifically excludes failure or damage due to freezing, accidents, UV rays, misuse or misapplication." 

     

    If you don't know if your purchase date was less than 10-years ago, please Contact Us.

     

    Is My Product Still Under Warranty?

     

    Eley Corporation's 10-Year Warranty guarantees our products "to be free from defect, malfunction or failure in material, or workmanship, under normal use and service." 

     

    However, it also "specifically excludes failure or damage due to freezing, accidents, UV rays, misuse or misapplication." 

     

    If you don't know if your purchase date was less than 10-years ago, please Contact Us.

     

    Is My Product Still Under Warranty?

     

    Eley Corporation's 10-Year Warranty guarantees our products "to be free from defect, malfunction or failure in material, or workmanship, under normal use and service." 

     

    However, it also "specifically excludes failure or damage due to freezing, accidents, UV rays, misuse or misapplication." 

     

    If you don't know if your purchase date was less than 10-years ago, please Contact Us.

     

    Our customer review program only allows for verified owners of ELEY products to submit a product review.  All new customers are sent a product review email approximately two weeks after their order ships.  As such, this website does not have a product review form.  If you're a new customer and it has been less than two weeks from your purchase, please wait a few more days and check your inbox for the product review form.

    If you purchased from us months or even years ago, unfortunately, we do not have a method for you to post a review to this website.  However, if you'd like to share your experience with us, you can submit your comments using our Contact Us Form. 

    Our customer review program only allows for verified owners of ELEY products to submit a product review.  All new customers are sent a product review email approximately two weeks after their order ships.  As such, this website does not have a product review form.  If you're a new customer and it has been less than two weeks from your purchase, please wait a few more days and check your inbox for the product review form.

    If you purchased from us months or even years ago, unfortunately, we do not have a method for you to post a review to this website.  However, if you'd like to share your experience with us, you can submit your comments using our Contact Us Form. 

    Our customer review program only allows for verified owners of ELEY products to submit a product review.  All new customers are sent a product review email approximately two weeks after their order ships.  As such, this website does not have a product review form.  If you're a new customer and it has been less than two weeks from your purchase, please wait a few more days and check your inbox for the product review form.

    If you purchased from us months or even years ago, unfortunately, we do not have a method for you to post a review to this website.  However, if you'd like to share your experience with us, you can submit your comments using our Contact Us Form.