Report Missing Package or Wrong Product
We're On It
We're sorry to hear that your order didn't arrive as you were expecting. We're committed to getting the situation corrected as quickly as possible. Please fill out and submit the form below and a Customer Support Specialist will reply promptly during regular business hours, Monday - Friday, 8 AM to 5 PM Central.
It's possible the missing package is still in transit. Please double check your inbox, spam, and junk folders for a ship notification email before submitting the form below. (View sample email) Depending on our inventory levels, it's possible that one or more of your packages shipped from different warehouses, meaning different in-transit times and arrival dates. The ship notification email contains hot-linked tracking numbers, which will provide your packages' updated shipping status.
If you believe we shipped you the wrong product, please take a photo of the shipping label and the entire box and submit them using the Upload Photos button at the bottom of the form below.