Use this form below to submit a warranty claim for your ELEY or Rapid-Reel product. Our 10-Year Warranty guarantees our products "to be free from defect, malfunction or failure in material, or workmanship, under normal use and service." However, it also "specifically excludes failure or damage due to freezing, accidents, UV rays, misuse or misapplication." For hose reels, our warranty covers the replacement of the defective component, not the entire unit.
If you determine a failed hose reel component is not covered by our warranty, a new part can be purchased by visiting our Garden Hose Reel Replacement Parts.
If you're contacting us due to a broken swivel and it looks similar to this one, please start by clicking on the photo or CLICK HERE.
IMPORTANT: Uploading photos or a video of the problem (using the buttons near the bottom) can expedite the claim process by helping us identify the problem component and reason for the failure.
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