Submit Warranty Claim
Warranty FAQs
Is my product still under warranty?
1. Is your product over 10-years old?
2. Is the failure due to damage caused by UV rays, freezing, accidents, pets, misuse or other exemptions? Read Warranty Exemptions.
- If the answer to both questions is "NO", then your hose reel is likely still under our 10-Year Warranty.
- If the answer to either question is "YES", then it is not covered by our warranty, and you'll want to visit Troubleshooting & Replacement Parts.
Unsure About Freeze Damage? If you're unsure if the failure was caused by freeze damage or not, please visit our Assessing Freeze Damage page.
NOTE: For hose reels, our warranty covers the replacement of the defective component, not the entire unit.
Discoloration
Paint Topics
IMPORTANT: Uploading at least one photo of the problem (using the button at the bottom of the form) is REQUIRED. You can also upload a video if it better details the problem. This allows us to:
b) more quickly and effectively identify the problem component and reason for the failure.
Fields with an asterisk* are required.