How Your ELEY Product Gets Shipped and Arrives

Do you believe we've shipped you the wrong product? We'll get it cleared up. Check out the information below.

Product is NOT a Garden Hose Reel

If you believe you've received an ELEY product that is not what you ordered, and it is not a garden hose reel, then please fill out and submit our Missing or Wrong Product Form.

Product is a Garden Hose Reel

If the product in question is a garden hose reel, then it is likely that we did ship the correct hose reel, but there may be some confusion because of how our reels are assembled utilizing various kits.  Please look over the following information and if you still believe we sent you the wrong hose reel, use the Missing or Wrong Product Form to let us know. Be sure to double-check the Ship Confirmation email that was sent to you to make sure the reels and kits (shipped separately) are all included on the list of items shipped. 

YOU'RE SUPPOSED TO GET A STANDARD HOSE REEL

Depending on which style you ordered, when you buy an ELEY hose reel, you WILL be sent one of three standard-capacity models:

  1. Model 1041 Wall-Mount Reel, standard capacity*
  2. Model 1042 Free-Standing Reel, standard capacity
  3. Model 1043 Two-Wheel Cart Reel, standard capacity

*Parallel vs Perpendicular wall-mount hose reels are the SAME model.  You decide during assembly which configuration you want.  View Parallel vs Perpendicular explanation. 


EXTRA-CAPACITY HOSE REELS

who we sell to

All three of these models can be converted into EXTRA-CAPACITY models with the Item #1044 Extra-Capacity Kit.  If you ordered an extra-capacity hose reel, depending on which model you ordered, you will get one of the following in at least two packages:

  1. Model 1041 + Item #1044 = Model 1041X, extra-capacity
  2. Model 1042 + Item #1044 = Model 1042X, extra-capacity
  3. Model 1043 + Item #1044 = Model 1043X, extra-capacity


4-WHEEL CART REELS

who we sell to

The Item #1045 Quad-Wheel Kit converts the standard 2-wheel model into a 4-wheel cart.  If you ordered a 4-wheel cart hose reel, depending on what configuration you ordered, your product will arrive as follows in at least two packages:

  1. Model 1043 + Item #1045 = Model 1043Q, standard capacity 
  2. Model 1043 + Item #1045 + Item #1044 = Model 1042QX, extra-capacity


WOOD POST HOSE REELS

who we sell to

The Item #1125 Wood-Post Kit allows our wall-mount hose reel to be mounted to a wood post. If you ordered a wood-post mount hose reel, depending on what configuration you ordered, your product will arrive as follows in at least two packages:

  1. Model 1041 + Item #1125 = Model 1041W, standard capacity 
  2. Model 1041 + Item #1125 + Item #1044 = Model 1041WX, extra-capacity