Making a Purchase FAQs

ELEY products are only sold consumer-direct from this company website. We do not offer a wholesale program, and therefore ELEY products are not available through traditional local or online retailers. However, virtually any customer, retailer or online influencer can earn commissions by referring prospective customers to this website through our Affiliate Program.

Yes, but for security, accuracy, and convenience we strongly encourage customers to place orders on this website. If you still prefer to order by phone, we're happy to help during our regular business hours of 8 AM to 5 PM CST, Monday through Friday. Visit our contact us page to reach the team.

ELEY sells and ships only within the United States, including Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, and other U.S. territories. We do not ship to Canada or to any other international destination, and we do not ship to APO or FPO military addresses.

Orders can be shipped to an export or freight-forwarding address within the lower 48 states, but ELEY's involvement ends once the order is delivered to that U.S. address. We do not arrange cross-border shipments, customs documentation, duties, or taxes.

For complete details, visit our Shipping Policy page.

• Free shipping on orders of $75 or more to any physical address (no PO boxes) within the lower 48 states.
• Orders under $75 ship at regular carrier rates.
• Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, and U.S. territories — free shipping is not available on orders of any size. Standard carrier rates apply and are shown during checkout before you complete your order.

See our Shipping Policy for current rates and details.

ELEY ships from two warehouses, in Utah and Tennessee, so most orders reach destinations within the lower 48 states in 1 to 3 transit days. Orders typically ship within 24 hours on weekdays; Friday afternoon and weekend orders ship on Monday.

Transit times to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, and U.S. territories typically exceed 4 days.

Transit estimates are not guaranteed. For the UPS transit map and notice of any current shipping delays, visit our Shipping Policy page.

No. ELEY ships all orders by standard ground service. We do not offer expedited, priority, overnight, or rush shipping — including on in-stock, backordered, or carrier-delayed orders.

The carrier may be UPS, FedEx, or USPS depending on the product and destination, and customers cannot select a preferred carrier. See our Shipping Policy for current transit estimates.

No. Our fulfillment centers in Utah and Tennessee are not equipped to process local customer pick-up. All orders ship by carrier, even when the destination is nearby.

ELEY occasionally runs limited-time promotions and special offers. There is no published schedule of upcoming sales.

The best way to hear about a promotion is to sign up for our email or SMS notifications.

Our Discounts and Special Offers page explains which standing discounts we do and do not offer, covers our Affiliate Program, and includes the notification sign-up form.

ELEY accepts:

• Credit and debit cards — Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, and Elo
• PayPal and Venmo
• Shop Pay, Amazon Pay, Apple Pay, and Google Pay
• ELEY e-Gift Cards

The options available to you can vary by device and browser, so the payment methods shown on the checkout page are always the authoritative list.

We do not accept cash, bank transfers, or cryptocurrency. Organizations that cannot pay by card may be able to arrange a prepaid-by-check order — see the question below.

Yes. Enter your ELEY e-Gift Card code in the Discount Code or Gift Card field during checkout. If the gift card does not cover the full order total, you can pay the remaining balance with any other accepted payment method.

More than one ELEY e-Gift Card can be applied to a single order. ELEY e-Gift Cards are digital only and have no expiration date.

For details on buying, sending, and redeeming a gift card, see the ELEY e-Gift Card page.

Prepaid Visa, Mastercard, and American Express gift cards are processed like any other payment card — not like an ELEY e-Gift Card. They generally work when the card holds enough available balance to cover the full order total and has been registered with the issuer under a billing name, address, and ZIP code.

A prepaid card may be declined if its remaining balance is less than the order total, or if billing information was never registered with the card issuer. Our checkout cannot split a single order across two payment cards.

If the prepaid card balance will not cover the full order, one option is to use it to buy an ELEY e-Gift Card, then apply that code at checkout and pay the remaining balance with another payment method.

ELEY does not sell on terms, but we can provide a PDF or printable quote. If payment has to be made by check, we can accommodate a prepaid-by-check order; the order ships once the check clears, which usually takes 3 to 4 weeks.

To request a quote or place a prepaid-by-check order, please contact us and let us know what you need.

ELEY collects sales tax where required by applicable state and local law. Any applicable tax is calculated and displayed during checkout based on your shipping destination.

If your organization is tax exempt, see the next question.

To apply for an ELEY sales-tax-exempt account, complete our Sales Tax Exempt Form.

Most ELEY products may be returned within 30 days of purchase, provided they are returned in good condition with all included parts and components. There are no hidden charges and no restocking fees. That's the ELEY Satisfaction Guarantee.

Return shipping terms depend on the destination. For most orders, ELEY emails a prepaid return label once your return request is approved. Customers in Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, and U.S. territories are responsible for return shipping costs and labels. Original shipping charges are not refundable.

See the Return & Refund Policy for eligibility, gift card returns, refund timing, and full instructions.

All ELEY outdoor watering products are backed by the industry-leading 10-YEAR No-Leak, No-Fail factory guarantee.

Read the full warranty policy

If you did not reach a Thank You page, your order was not submitted. Most checkout problems come down to the payment information entered. Please check the following:

1. Card details. Verify the card number, expiration date, and security code.
2. Billing address. The billing address and ZIP or postal code entered must match the address your card issuer has on file.
3. Saved details in Shop Pay or PayPal. If you are paying through one of those services, confirm that the payment and billing information saved inside that service is current.
4. Declined payments. If a payment is declined, avoid resubmitting it repeatedly in quick succession — rapid retries can create duplicate authorization holds on your account.

Still unable to complete checkout? Contact ELEY Customer Support and we'll help you place the order.

No. You can checkout as a guest.

Not an ELEY account — you're welcome to check out as a guest. Two things do happen behind the scenes:

• We create a record of your order in our internal system so we can process and ship it.
• If you choose Shop Pay at checkout, you'll be offered the option to save your information and create a Shop account. That account is run by Shopify, not ELEY. It's never pre-selected — nothing is saved and no Shop account is created unless you actively choose it.

Shop Pay is Shopify's faster checkout. It saves your shipping and payment details so you can check out more quickly next time — here, or at any other store that accepts it.

• You always opt in. Checking out as a guest, Shop Pay asks whether you'd like to save your information. Signed in to an ELEY account, it's a checkbox that starts unchecked. Either way, nothing is pre-selected for you.
• If you decline, nothing is saved and no Shop account is created.
• If you already have a Shop account from another store, our checkout may recognize you and fill in your saved details. You can still edit or skip them.
• Shop accounts are managed by Shopify, not ELEY.