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    Discounts, Sales Tax and Ordering

    Promotions & Discounts

    eley sale tag iconWe get it. There's nothing wrong with wanting to buy a quality product for the best price possible. However, when it comes to our pricing, we're also firm believers in two age-old adages: 1) You get what you pay for, and 2) Keep it simple. Our long-standing policy is to stay away from all discounts including common ones such as senior citizen, large order, repeat customer, military, etc.  We sell our commercial-grade products at reasonable prices, and everyone pays the same. Simple, uncomplicated, and fair, just the way we like it.  Also, if you find a discount code on one of those coupon websites, they're not legitimate. See our Discount, Donations and Charity Policy for complete details.

    Sales Tax Policy & Exemptions

    state sales tax iconstates with sales tax mapWe comply with the sales tax laws of each state.  Currently, we charge sales tax in the following states:  AZ, CA, CO, GA, IA, IL, IN, KY, LA, MD, ME, MI, MN, NC, NE, NJ, NV, NY, PA, SD, TN, TX, UT, VA, WA, WI. 

    If you believe you are tax exempt and would like to apply for a tax-exempt account, please use the link below to submit your information. 

    Submit Sales Tax Exempt Certificate

    Phone vs. Online Ordering

    eley customer support iconBecause of security, fewer mistakes, and 24/7/365 convenience, we strongly encourage customers to place orders on this website instead of by phone. See our Ordering Online vs. Phone article for more details.

    However, if you still prefer to order by phone, we'd be more than happy to assist during our regular business hours of 8 AM to 5 PM CST, Monday through Friday.  You can call our Order Desk at 800-523-4321. 

    Checkout Troubleshooting

    Shopping Cart IconIf you did not see a Thank You page, then your order was not successfully submitted. Most checkout issues have to do with the credit card information entered. Here's a checklist and then try it again:

    1. Mis-keystroke. The most common issue encountered is simply entering the credit card information incorrectly. Slow down and give it another try.
    2. Duplicate entry. You will usually get this error message if you made a mistake entering your card information on the first attempt and then attempted a second attempt took quickly. Many credit card processing services have a time delay before a second attempt can be made. Wait a good 60 seconds and then make another attempt.
    3. Mismatch Billing Address. Make sure the billing address and zip code associated with your credit card match the billing information entered on the order.

    Still having issues? Contact Customer Support

    Using Multiple Credit, Debit or Gift Cards

    Gift Card IconUnfortunately, our website cannot process two cards for a single order. However, there is a work-around where you can use both your gift card and regular credit card. Use the gift card to purchase an ELEY Gift Card from this website. Once you receive the email with your Eley Gift Card & Code, (which can take up to 24 hours to process), then return to this website and simply enter the Eley Gift Card Code at checkout. You can then complete the purchase by paying for the remaining balance with your regular credit card.

    Garden Hose Reels

    What types of hose reels does ELEY manufacture?

    Products We Offer  The only hose reels we design, manufacture and sell at this time are the garden hose reels found on this website. To be notified of future new product releases, please join our subscriber list using our Notification Sign-up FormSpecifically, we DO NOT produce or sell:

    • Pressure Washer Hose Reels (Discontinued in 2017)
    • Assisted-rewind hose reels (spring or electric rewind, etc.)
    • Swinging or pivoting hose reels
    • Air Hose Reels (Discontinued in 2005)
    • Oxy-Acetelyne Hose Reels (Discontinued in 2005)

    Other User-Friendly Features   At this time, ELEY hose reels do not come with any of the following features:

    • Level-Wind
    • Pivoting Action
    • Tool Trays
    • Food-Grade or Stainless Steel Construction

    Brand RecommendationsFor products we don't produce, unfortunately, we're not in a position to recommend other brands.

    Product Suggestions  Customer feedback is given serious consideration at Eley Corporation. If you have a suggestion for a new product or a product improvement, we'd love to hear from you. Use the following link to submit your feedback. Submit Product Suggestion

    Which hose reel is right for you?

    Eley offers five distinct commercial-duty garden hose reel styles to meet most applications for both home and business.  Our 1) Wall-Mount, 2) Free-Standing, 3) Two-Wheel Cart, 4) Four-Wheel Wagon, and 5) Wood-Post garden hose reels are available with either 125-foot or 200-foot capacity of 5/8-inch garden hose. See a brief description and comparison by visiting What Style of Garden Hose Reel is Right for You?  

    Parallel vs. Perpendicular

    eley parallel vs perpendicular arm attachment Our wall mount garden hose reel can be configured for EITHER parallel OR perpendicular. Because we show both configurations on the product page, some customers get confused, thinking they have to specify and order one or the other. The truth is, you're going to get the same model (Item 1041) whether your order reflects parallel or perpendicular. You decide which configuration you want during the assembly process. Which configuration you end up with depends on how the reel's arm is attached to the wall plate. Click on the image to enlarge.

    Hose Capacity

    All ELEY hose reels are packaged and shipped as standard capacity models with a recommended maximum capacity of 125-feet of 5/8-inch hose. However, all of our standard hose reel models can be modified with our Extra-Capacity Kit. This kit widens the drum by 4-inches and increases the reel's capacity from 125-feet up to 200-feet of 5/8-inch hose.

    Extra-Capacity Kit drum width

    Standard Reel 5/8" Capacity

    125 feet

    38 meters

    5/8" Capacity (with Extra-Capacity Kit)

    200 feet

    61 meters

    Standard Reel 3/4" Capacity

    100 feet

    30 meters

    3/4" Capacity (with Extra-Capacity Kit)

    170 feet

    52 meters

     Please note, hose capacities may vary depending on hose brand & style.

    You can buy the Extra-Capacity Kit by itself, but you'll also have the option of purchasing it as a bundle with the standard capacity hose reel. If you select the extra-capacity option, you'll be shipped two items; 1) the hose reel and 2) the Extra-Capacity Kit. If you're unsure if you'll need the Extra-Capacity Kit, you can always purchase it later, as it can be retrofitted onto a previously assembled standard-capacity hose reel. However, keep in mind that the price of the Extra-Capacity Kit by itself would not qualify for our $75 threshold for free shipping.

    Are ELEY hose reels drinking water safe?

    Yes.  The entire plumbing of the hose reel consists of just two components, 1) the inlet hose, and 2) the brass-aluminum-copper swivel. The inlet hose is made of 100% virgin polyurethane approved for food contact and does not contain lead, phthalates or BPA (bisphenol A).  The fittings are made from lead-free brass, as is the brass in the swivel.

    Can I get a different length or size of inlet hose?

    All ELEY garden hose reels are prepackaged with a 6-1/2 feet x 5/8-inch ID polyurethane inlet hose, (also called a feeder, jumper or supply hose).  We are not able to substitute it for a different size or length of hose.  See Inlet Hoses - Everything You Need To Know for more details.

    Flow, Pressure and Temperature Ratings

    We cannot provide accurate figures regarding the flow rate (GPM) and pressure (PSI) that you'll experience at the end of your garden hose as several factors contribute to this calculation.  These include the length of hose, size of plumbing feeding your faucet, incoming pressure of your city of well supply, as well as the inside diameter of your garden hose and watering tools. However, refer to the following table for specifications regarding ELEY garden hose reels.

    Center Drum Bend Radius 6 inches 15.25 cm
    3/4" Brass Swivel Inside Diameter (ID) 0.75-inch 19.05 mm
    5/8" Inlet Hose Inside Diameter (ID) 0.625-inch 16 mm
    Maximum Temperature 140°F 60°C
    Maximum Pressure 150 PSI 10 bar

    To convert any ELEY hose reel to a full 3/4-inch flow, replace the reel's standard 5/8-inch inlet hose with a 3/4-inch hose of your choosing.  See Inlet Hoses - Everything You Need To Know for more details.

    Fittings & Compatibility

    All fittings on ELEY garden hose reels are made from lead-free brass, machined with the standard 3/4-inch Garden Hose Threads (GHT), which is the universal threads used on the fittings of most garden hose and watering tools sold in the United States and Canada. Even though the inside diameter of any brand of garden hose might be 1/2, 5/8, or 3/4-inch, the fitting on the ends will always be 3/4-inch GHT, 

    No Aluminum Fittings!  Avoid attaching any aluminum fitting to brass when possible due to galvanic corrosion.  They will likely weld or fuse together over time and you may not be able to separate them.  We recommend brass or stainless steel fittings.  Lead-free brass delivers the best results. 

    GHT is not NPT  Please note that GHT is not compatible with NPT (National Pipe Thread), which is typically found on most steel and brass pipe fittings.  So remember, 3/4-inch GHT is not the same as 3/4-inch NPT.

    Construction, Material & Paint

    ELEY garden hose reels are the most durable and weather-resistant garden hose reels on the market.  All metal components are produced with a rust-proof aluminum-alloy material and coated with a high-grade powder coat paint giving it a hard, smooth and durable finish. All hose reel screws, nuts and hardware is made of stainless steel.  There is nothing on the reel that will rust or corrode.

    Are the reels available in different colors? ELEY hose reels are only available in our Spartan bronze color.  After extensive research, we selected this color because its earth-tone shade not only looks great with our tan polyurethane garden hose, but also blends well with most home exteriors including siding, brick, stone, concrete, stucco or wood.

    Dimensions

    Visit our Garden Hose Reel Dimensions page to view all the dimensions for fully assembly ELEY garden hose reels, including those modified with our Extra-Capacity Kit.

    Looking for shipping weights and box dimensions?  See the specification table on each individual hose reel product page. Garden Hose Reel Models

    Assembly & Installation

    PDF Assembly Manuals

    Hose Reel Assembly Demonstration Videos

    Why are ELEY hose reels shipped unassembled?  There are two significant reasons why ELEY garden hose reels are shipped unassembled.  First, it allows us to tightly nest the hose reel components in the box, minimizing the possibility of damage during shipping.  Second, these smaller and more dense packages reduce freight costs, giving us the ability to offer Free Shipping.  Void air spaces in a box can add significantly to the shipping charge.    
     
    While the thought of assembling an ELEY garden hose reel may dismay some shoppers, it shouldn't.  A primary objective of our product design team was to make the assembly process as easy as possible. Based on customer feedback, it appears they did a pretty good job.  Complete hose reel assembly can be accomplished using the single hex-key wrench included with every hose reel.

    Physically unable to assemble the hose reel?   At this time we are not able to ship a fully assembled hose reel with an added surcharge?  We would recommend seeking the assistance of friends, family, neighbors or for-hire handyman services to assemble the hose reel.

    Use of thread locking compound.  ELEY does not advise using a thread locking compound, whether it be low, medium or high strength. The reason is; if removal is required at a later time, there are a number of places where you are not able to access both the nut and the screw to hold them properly if a thread locker has been used.

    Maintenance and Care

    Eley garden hose reels are completely maintenance free. However, if you live in a winter climate, be sure to winterize the reel to protect it from freeze damage. See our article on Preparing Your Hose Reel for Freezing Temperatures.

    Polyurethane Garden Hose

    Size Options

    Currently, ELEY only produces our polyurethane garden hose with a 5/8-inch inside dimension (ID).  We do not offer any other sizes, including 1/2-inch, 3/4-inch, or anything larger, nor do we have any plans to expand into these other sizes any time soon.  The best method to stay informed about when we launch new products, including a 3/4-inch ID polyurethane garden hose, is to join our Email Notification list.

    Length Options

    ELEY 5/8-inch Polyurethane Hose is offered in standard lengths of 6-1/2 feet, 12-feet, and then in 25-foot increments from 25-feet up to 200-feet. We do not offer any lengths above 200-feet.  We also offer a variety of Custom-Cut Hose lengths from 12-inches up to 95-feet.  Please note that there are No Returns on a custom-cut hose.

    Color Options

    ELEY polyurethane garden hose is only available in our neutral grey color.  This attractive neutral grey color was specially selected because it not only looks great on the Spartan bronze ELEY hose reels, but it also blends in well with virtually any landscape or building color.

    Types of Fittings

    Eley garden hoses are made of 100% drinking-water-safe, lead-free brass, machined with the standard 3/4-inch Garden Hose Threads (GHT), which is the standard thread used throughout the USA and Canada for garden hoses.  Even though the inside diameter of any brand of garden hose might be 1/2, 5/8, or 3/4-inch, the fitting on the ends will always be 3/4-inch GHT, And GHT is not compatible with NPT (National Pipe Thread), that is typically found on most steel and brass pipe fittings.  So remember, 3/4-inch GHT is not the same as 3/4-inch NPT.

    Drinking-Water-Safety

    ELEY garden hose is made from UV-stabilized FDA and NSF grade polyurethane material. Combine that with our crush-proof, lead-free machined brass fittings, and ELEY hoses are 100% drinking-water-safe.  Even the rubber gaskets are made from drinking-water safe material.  For more detailed information, see What You Need to Know about Drinking Water Safe Garden Hose.

    Hose Weight

    Below are the Individual weights of our standard lengths.  Determine the dry weight of ELEY custom-cut hose by multiplying the length by 0.14 pounds per foot.  For water-filled hose, multiply the length by 0.27 pounds per foot.

    Length

    Hose Weight

    Filled with Water

    6-1/2 feet 1 lbs. 2 lbs.
    12 feet 1.7 lbs. 3.25 lbs.

    25 feet

    4 lbs.

    7 lbs.

    50 feet

    7 lbs.

    14 lbs.

    75 feet

    11 lbs.

    21 lbs.

    100 feet

    14 lbs.

    27 lbs.

    125 feet

    18 lbs.

    34 lbs.

    150 feet

    21 lbs.

    41 lbs.

    175 feet

    25  lbs.

    48 lbs.

    200 feet

    28 lbs.

    54 lbs.

    Flow Rate & Pressure

    We cannot provide accurate figures regarding the flow rate (GPM) and pressure (PSI) that you'll experience at the end of your garden hose as several factors contribute to this calculation.  These include the length of hose, size of plumbing feeding your faucet, incoming pressure of your city of well supply, as well as the inside diameter of your garden hose and watering tools.  However, the inside diameter of ELEY 5/8-inch polyurethane garden hose is 0.625-inch (16 mm).

    Flexibility

    Unlike PVC and vinyl hoses, which can stiffen and become hard to handle in cold temperatures, ELEY polyurethane garden hose remains flexible all the way down to -40°F & -40°C.

    Kink-Resistance

    ELEY polyurethane garden hose is the most kink-resistant available.  Find out why our innovative hose sets the bar in kink-resistance by reading What Makes A Garden Hose Kink-Resistant?

    Strength and Durability

    You'll be hard-pressed to find a more durable and tear-resistant garden hose.  Made from the same extreme-duty material as inline roller skate wheels, the superior properties of our polyurethane material provides excellent resistance to abrasions, cuts, punctures, and tears.

    Freezing Temperatures and Winter Storage

    ELEY polyurethane garden hose is extremely strong and durable.  However, the water will need to be drained out of it prior to it being exposed to freezing temperatures, (32°F & 0°C).  The quickest and most reliable method of draining your hose of water is the gravity-drain method. 

    1. Make sure both ends of the hose are open.  Unthread the female fitting from the spigot and any watering tools from the male end.
    2. Lay the hose out in a straight line, make sure there are no kinks or loops that could collapse down into a kink.
    3. Slowly start to pull the hose in (whether your coiling it into a circle on the ground, onto a hose hanger or on a reel).  Make sure your hands are higher than the far end of the garden hose so that the water will flow downward and drain out the end of the hose.  Go slowly, giving the water time to gravity drain out the hose.

    Watch our Preparing Your Garden Hose Reel For Freezing Temperatures video to see a demonstration of this gravity drain method on a hose reel.  Once you've got it rolled in, you're done.  There will be a small remnant of water left in the hose, but not enough to damage the hose or fittings during a hard freeze.  You can now leave it outside all winter if you'd like. 

    Custom-Made Hose

    ELEY does offer custom-cut hose in certain lengths from 12-inches up to 95-feet.  They are ONLY made with one male and one female fitting.  Visit our Custom-Made Garden Hose page for complete details and ordering.  Read closely the first few paragraphs regarding, 1) What Lengths Are Available, 2) What You Should Know Before Ordering, and 3) Guidelines for Custom-Cut Garden Hoses. Also, please note that there is no returns on custom-made garden hose.

    Watering Tools and Accessories

    Are ELEY watering tools drinking-water-safe? 

    Yes.  All ELEY watering tools are made from lead-free brass.  Even the rubber gaskets and O-rings are made from 100% drinking-water safe material. 

    What type of threads are on ELEY watering tools?

    ELEY watering tools are produced from 100% drinking water safe, lead-free brass, machined with standard 3/4-inch Garden Hose Threads (GHT), which is the standard thread used throughout the USA and Canada for virtually all garden hose and watering tools.  As such, ELEY watering tools are compatible with almost any brand of garden hose or watering tool sold in North America. However, garden hose thread (GHT) is not compatible with NPT (National Pipe Thread), typically found on most steel and brass pipe fittings. So remember, 3/4-inch GHT is not the same as 3/4-inch NPT.

    Is plumber's tape or other sealant needed for the threads?

    No, you won’t need Teflon® tape, paste, or any other type of thread sealant for ELEY watering tools. With an O-ring gasket in the female fitting, they are designed to seal by simply tightening them onto the end of a garden hose or spigot, just like any other garden hose or watering tool.

    What is the flow rate of ELEY watering tools and valves?

    We cannot provide accurate figures regarding the flow rate (GPM) and pressure (PSI) that you'll experience at the end of your garden hose as several factors contribute to this calculation.  These include the length of hose, size of plumbing feeding your faucet, incoming pressure of your city of well supply, as well as the inside diameter of your garden hose and watering tools. However, regarding the inside diameter of ELEY watering tools and hose, please refer to the following table:

    ELEY Product

    Inside Diameter (ID)

    All Valves & Nozzles

    0.55-inches (14mm)

    Quick-Connectors

    0.75-inches (19.05mm)

    5/8" Polyurethane Garden Hose

    0.625-inch (16 mm)

    Can ELEY valves be used for indoor use? 

    No, ELEY products are intended for outdoor use only.

    Does ELEY make any other style of watering tools?

    Products We Offer  The only watering tools we design, manufacture, and sell at this time are found on this website. To be notified of future new product releases, please join our subscriber list using our Notification Sign-up Form.  Specifically, at this time, we DO NOT make or sell the following watering tools:

    • Watering Wands
    • Sprinklers
    • Timers
    • Hose Hangers
    • Watering Cans

    Brand RecommendationsFor products we don't produce, unfortunately, we're not in a position to recommend other brands.

    Product Suggestions  Customer feedback is given serious consideration at ELEY and we tabulate all suggestions to help determine popularity.  If you have a suggestion for a new product or a product improvement, we'd love to hear from you. Use the following link to submit your feedback. Submit Product Suggestion

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