ELEY® products are ONLY sold consumer-direct from this corporate website. We do not offer a wholesale program, and therefore, ELEY® products are not available through traditional local or online retailers. However, virtually any business or online influencer can earn commissions by referring prospective customers to this website through our Affiliate Program.

Currently, ELEY products are only sold in the United States, including Alaska and Hawaii. Destinations in the 48 contiguous states are typically shipped via UPS, with the other locations by USPS. We neither sell nor ship to U.S. territories, APO/FPO addresses, or any international destinations, including Canada. For complete details, visit our SHIPPING page.

We ship Monday through Friday, and if placed by 2:30 PM (your local time), orders typically ship the same day. With two strategically located warehouses, we're able to deliver to 95% of all addresses in the 48 states in just a few days.

(click on map to enlarge). For complete details and up-to-date information on any (temporary) shipping delays, visit our SHIPPING page.

The quality of our customer support is just as important to us as the quality of our products. You can visit Customer Feedback to read what our customers have to say about our in-house support team. Our Online Help Desk provides comprehensive 24/7/365 support, and most inquiries can be self-diagnosed and answered by working through the relevant topics. If you're unable to get your question answered or issue resolved through this help desk, then you will be able to reach out to us, and one of our Midwest customer support specialists will assist you during our regular business hours of 8-5, M-F, CST

How many products can you purchase today that will guarantee that they'll work just as well ten years from now? ELEY®makes that promise. We believe that the length of a product warranty is directly correlated to how much confidence the manufacturer has in the product they've produced. ELEY®backs all of our products with an astounding 10-YEAR NO-Leak, NO-Break, NO-Rust guarantee! If you do have a failure, we'll promptly send you a new replacement for whatever product or component has failed. See our Warranty Policy for complete details.

We're not happy unless you're happy. You'll have 30 days from the purchase date to return any item, for any reason, for a full refund. And even though we give our customers a full month to put ELEY®products to the test, to ensure they meet their quality and performance expectations, less than one half of one percent (0.005%) return their purchase. Many returns are the result of ordering the wrong item or quantity, so double-check your shopping cart before submitting your order. See our Returns Policy for complete details.

Fabrication of our product components takes place in both the USA and China. Company operations, however, involve much more than just the fabrication process, including product R&D and design, packaging, marketing, transportation, warehousing, fulfillment, and the ever-important customer support. Recognizing that today's competitive marketplace is a global one, ELEY® Corporation has developed a business model that combines both domestic and overseas operations, which enables us to:

1. Design revolutionary, innovative products based on customer needs instead of on the equipment we own.
2. Manufacture the highest quality products in our category
3. Sell these premium products at fair and reasonable prices
4. Back them with unparalleled warranties and customer support

For more detailed information about our operations and history, please visit the History Overview of ELEY® Manufacturing.

Don't worry, you found us. ELEY Corporation and Rapid-Reel are the same company...always have been.

In 1990, when the John Eley family started a hose reel manufacturing company in their rural Nebraska hometown of Orchard, John and his three sons initially named it Reel Quick, Inc. However, in the mid-1990s, they decided to transition to the less confusing and more easily remembered, Rapid-Reel brand name. A few years later, they also introduced the sub-brand of TRITON. They marketed their hose reels under these brand names until 2010 when the product offering started expanding beyond just quality hose reels. With the addition of newly developed garden hose and watering tools, the need arose for a brand name that wasn't singularly focused on just hose reels. As a result, the company was renamed after the family's surname to Eley Corporation, and all products were consolidated under the ELEY brand name.<

We take a great deal of pride in being able to design, produce and deliver the finest garden hose reels, garden hose and watering tools on the market. We wouldn't put our name on it if we didn't.

The privacy of your personal information is of utmost importance to ELEY® Corporation, and numerous safeguards have been put in place to ensure its security. We also guarantee that your information will only be used internally by ELEY® for relevant customer-vendor communications. Your information will never be sold or shared with any outside or third-party entity. We also do not store credit card information, as we believe it to be the most secure method of protecting your card. Our many repeat customers have simply grown accustomed to knowing they'll need to have their credit card handy when they return to make another purchase. See our Privacy Policy and Terms of Service for complete details.