Common Questions

My ELEY product has failed.  Is it still under warranty?
  1. Is your product over 10-years old?
  2. Is the failure due to damage caused by UV rays, freezing, accidents, pets, misuse or other exemptions?  Read Warranty Exemptions.

Not sure about freeze damage?  Visit our Assessing Freeze Damage page.

If the answer to both questions is "NO", then your hose reel is likely still under our 10-Year Warranty. Please take a photo or short video of the failed component and upload it using our online Warranty Claim Form, and someone from our customer support team will promptly reply to your request.

If the answer to either question is "YES", then it is not covered by our warranty.  Click on the picture of your model below to explore replacement parts availability and purchase options.

The hose reel is leaking - plumbing issue

There are only 3 possible sources of a leak on an ELEY or Rapid-Reel hose reel:

  1. The brass swivel
  2. The inlet hose
  3. The connection between the swivel & inlet hose

Please visit our How to Fix a Leaking Hose Reel page to find out more information, order replacement parts, or submit a warranty claim.

Paint Topics

Many factors can contribute to the fading or deterioration of our premium quality power coat paint. A number of them are external in nature and not due to the painting process itself.

For this reason, our paint is covered by a 1-year warranty instead of the 10-year warranty that covers the rest of the hose reel. The fading of the paint from exposure to the sun's UV rays is specifically excluded from our warranty coverage.

Visit our Remedies for Paint Issues to explore all options related to paint issues.

How soon will I get my replacement part?

Replacement parts are stocked in our Salt Lake City, UT warehouse.  Most orders ship the same day they are placed and should arrive within 1 to 5 days.
View UPS Transit Map.  

Will I be charged shipping for my parts order?

All parts orders ship UPS and will incur a minimum shipping charge of no less than $7.68 for any order less than $75.  Shipping is free on all orders for $75 or more.

Click on the picture of your model below to explore replacement part availability and purchase options.



ELEY® and Rapid-Reel® Models

May 2009 to Present
Aluminum Construction
Rapid-Reel triton garden hose reel logo

Rapid-Reel® TRITON Models

May 2006 to May 2009
Aluminum Construction

Rapid-Reel Pro-Line Garden Hose Reels logo

Rapid-Reel® Pro-Line Models

Sold prior to April 2006
Steel Construction

Eley model 1041 wall mount garden hose reel
Model 1041 Wall-Mount Reel
Rapid Reel model GH164-PL parallel wall mount garden hose reel
Model GH164-PL Parallel Wall Mount
rapid reel pro line garden hose reels
Model GH134-CD Caddy Reel
Eley Model 1042 Free Standing garden hose reel
Model 1042 Free-Standing Reel
Rapid Reel model GH164-PD Perpendicular wall mount garden hose reel
Model GH164-PD Perpendicular Wall Mount
Rapid Reel Pro Line GH150-PD perpendicular wall mount garden hose reel
Model GH150-PD Perpendicular Wall Reel
Eley Model 1043 Two wheel cart garden hose reel
Model 1043 Two-Wheel Cart Reel
Rapid Reel model GH164-CT two wheel cart garden hose reel
Model GH164-CT Cart Reel
Rapid Reel Pro Line GH150-PL parallel wall mount garden hose reel
Model GH150-PL Parallel Wall Reel
Eley Model 1043Q Four wheel wagon garden hose reel
Model 1043Q Four-Wheel Wagon Reel
Rapid Reel model GH168-WG four wheel wagon garden hose reel
Model GH168-WG Wagon Reel
Rapid Reel Pro Line GH150-CT garden hose reel
Model GH150-CT Two-Wheel Cart
Eley Model 1041W Wood post mount garden hose reel
Model 1041W Wood-Post Reel
Rapid Reel Pro Line GH150-CT garden hose reel
Model GH150-CT Two-Wheel Cart
Eley model 1041A aluminum post garden hose reel
Model 1041A Aluminum-Post Reel
Rapid Reel Pro Line GH150-CT garden hose reel
Model GH175-WG Four-Wheel Wagon