Common Questions
Is my hose reel still under warranty? (Click to expand)
- Is your hose reel over 10-years old?
- Is the failed component due to damage caused by freezing, accidents or misuse?
- For paint issues, Click Here.
- Not sure about freeze damage? Visit our Assessing Freeze Damage page.
If the answer to both questions is "NO", then your hose reel is likely still under our 10-Year Warranty. Please take a photo or short video of the failed component and upload it using our online Warranty Claim Form, and someone from our customer support team will promptly reply to your request.
If the answer to either question is "YES", then it is not covered by our warranty. Click on the picture of your model below to explore replacement parts availability and purchase options.
How soon will I get my replacement part?
Replacement parts are stocked in our Salt Lake City, UT warehouse. Most orders ship the same day they are placed and should arrive within 1 to 5 days.
View UPS Transit Map.
Will I be charged shipping for my parts order?
All parts orders ship UPS and will incur a minimum shipping charge of no less than $7.68 for any order less than $75. Shipping is free on all orders for $75 or more.
Click on the picture of your model below to explore replacement part availability and purchase options.
![]() ELEY® and Rapid-Reel® ModelsMay 2009 to PresentAluminum Construction |
![]() Rapid-Reel® TRITON™ ModelsMay 2006 to May 2009 |
![]() Rapid-Reel® Pro-Line ModelsSold prior to April 2006 |
Model 1041 Wall-Mount Reel | Model GH164-PL Parallel Wall Mount | Model GH134-CD Caddy Reel |
Model 1042 Free-Standing Reel | Model GH164-PD Perpendicular Wall Mount | Model GH150-PD Perpendicular Wall Reel |
Model 1043 Two-Wheel Cart Reel | Model GH164-CT Cart Reel | Model GH150-PL Parallel Wall Reel |
Model 1043Q Four-Wheel Wagon Reel | Model GH168-WG Wagon Reel | Model GH150-CT Two-Wheel Cart |
Model 1041W Wood-Post Reel | Model GH150-CT Two-Wheel Cart | |
Model 1041A Aluminum-Post Reel | Model GH175-WG Four-Wheel Wagon |