If the answer to both questions is "NO", then your hose reel is likely still under our 10-Year Warranty. Please take a photo or short video of the failed component and upload it using our online Warranty Claim Form, and someone from our customer support team will promptly reply to your request.
If the answer to either question is "YES", then it is not covered by our warranty. Click on the picture of your model below to explore replacement parts availability and purchase options.
Replacement parts are stocked in our Salt Lake City, UT warehouse. Most orders ship the same day they are placed and should arrive within 1 to 5 days.
View UPS Transit Map.
All parts orders ship UPS and will incur a minimum shipping charge of no less than $7.68 for any order less than $75. Shipping is free on all orders for $75 or more.
ELEY® and Rapid-Reel® ModelsMay 2009 to PresentAluminum Construction |
Rapid-Reel® TRITON™ ModelsMay 2006 to May 2009 |
Rapid-Reel® Pro-Line ModelsSold prior to April 2006 |
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Almost 2000 Customer Reviews Mention Ease of Assembly
Almost all say the same thing…. "easy to assemble."
"Assembly was easy, directions were very clear, and I viewed the video instructions to make sure I did it correctly. I am a 67-year-old female and have assembled both reels by myself."
– Darlene C., Oklahoma
"Easy to assemble, (my 4-year-old helped me), very sturdy, easy to maneuver."
– Anna M., Maryland
"I purchased 2 reels. Connected and installed within minutes.”
– Jeff L. Florida
“The reel arrived in a timely fashion and it took about 15 minutes to assemble and mount.”
– Bob M., Kansas
"Shipped quickly. Well packaged. Easy to assemble and install. Excellent instructions."
– Douglas H., Florida
"I assembled and hung it very easily, had no problem at all. It took maybe one-hour tops."
– Gianna D., Ohio
"Well designed and engineered. Everything fits well and it is easy to assemble."
– Drexel P., Texas
"The instructions were clear and simple to follow with the included wrench."
– Robert S., New York
"A lot of thought went into the design, you will notice this as you assemble the hose reel."
– Mike K. California
Almost 2000 Customer Reviews Mention Ease of Assembly
Almost all say the same thing…. "easy to assemble."
"Assembly was easy, directions were very clear, and I viewed the video instructions to make sure I did it correctly. I am a 67-year-old female and have assembled both reels by myself."
– Darlene C., Oklahoma
"Easy to assemble, (my 4-year-old helped me), very sturdy, easy to maneuver."
– Anna M., Maryland
"I purchased 2 reels. Connected and installed within minutes.”
– Jeff L. Florida
“The reel arrived in a timely fashion and it took about 15 minutes to assemble and mount.”
– Bob M., Kansas
"Shipped quickly. Well packaged. Easy to assemble and install. Excellent instructions."
– Douglas H., Florida
"I assembled and hung it very easily, had no problem at all. It took maybe one-hour tops."
– Gianna D., Ohio
"Well designed and engineered. Everything fits well and it is easy to assemble."
– Drexel P., Texas
"The instructions were clear and simple to follow with the included wrench."
– Robert S., New York
"A lot of thought went into the design, you will notice this as you assemble the hose reel."
– Mike K. California
Almost 2000 Customer Reviews Mention Ease of Assembly
Almost all say the same thing…. "easy to assemble."
"Assembly was easy, directions were very clear, and I viewed the video instructions to make sure I did it correctly. I am a 67-year-old female and have assembled both reels by myself."
– Darlene C., Oklahoma
"Easy to assemble, (my 4-year-old helped me), very sturdy, easy to maneuver."
– Anna M., Maryland
"I purchased 2 reels. Connected and installed within minutes.”
– Jeff L. Florida
“The reel arrived in a timely fashion and it took about 15 minutes to assemble and mount.”
– Bob M., Kansas
"Shipped quickly. Well packaged. Easy to assemble and install. Excellent instructions."
– Douglas H., Florida
"I assembled and hung it very easily, had no problem at all. It took maybe one-hour tops."
– Gianna D., Ohio
"Well designed and engineered. Everything fits well and it is easy to assemble."
– Drexel P., Texas
"The instructions were clear and simple to follow with the included wrench."
– Robert S., New York
"A lot of thought went into the design, you will notice this as you assemble the hose reel."
– Mike K. California
We're so confident in the quality of our products that we back them with an unprecedented 10-YEAR No-Leak, No-Break, No-Rust guarantee. How many products can you buy today that will guarantee that they'll perform just as well 10 years from now? ELEY makes that promise, and you can be assured that they'll last a lot longer than just 10 years.
We're so confident in the quality of our products that we back them with an unprecedented 10-YEAR No-Leak, No-Break, No-Rust guarantee. How many products can you buy today that will guarantee that they'll perform just as well 10 years from now? ELEY makes that promise, and you can be assured that they'll last a lot longer than just 10 years.
We're so confident in the quality of our products that we back them with an unprecedented 10-YEAR No-Leak, No-Break, No-Rust guarantee. How many products can you buy today that will guarantee that they'll perform just as well 10 years from now? ELEY makes that promise, and you can be assured that they'll last a lot longer than just 10 years.
Eley Corporation's 10-Year Warranty guarantees our products "to be free from defect, malfunction or failure in material, or workmanship, under normal use and service."
However, it also "specifically excludes failure or damage due to freezing, accidents, UV rays, misuse or misapplication."
If you don't know if your purchase date was less than 10-years ago, please Contact Us.
Eley Corporation's 10-Year Warranty guarantees our products "to be free from defect, malfunction or failure in material, or workmanship, under normal use and service."
However, it also "specifically excludes failure or damage due to freezing, accidents, UV rays, misuse or misapplication."
If you don't know if your purchase date was less than 10-years ago, please Contact Us.
Eley Corporation's 10-Year Warranty guarantees our products "to be free from defect, malfunction or failure in material, or workmanship, under normal use and service."
However, it also "specifically excludes failure or damage due to freezing, accidents, UV rays, misuse or misapplication."
If you don't know if your purchase date was less than 10-years ago, please Contact Us.
Our customer review program only allows for verified owners of ELEY products to submit a product review. All new customers are sent a product review email approximately two weeks after their order ships. As such, this website does not have a product review form. If you're a new customer and it has been less than two weeks from your purchase, please wait a few more days and check your inbox for the product review form.
If you purchased from us months or even years ago, unfortunately, we do not have a method for you to post a review to this website. However, if you'd like to share your experience with us, you can submit your comments using our Contact Us Form.
Our customer review program only allows for verified owners of ELEY products to submit a product review. All new customers are sent a product review email approximately two weeks after their order ships. As such, this website does not have a product review form. If you're a new customer and it has been less than two weeks from your purchase, please wait a few more days and check your inbox for the product review form.
If you purchased from us months or even years ago, unfortunately, we do not have a method for you to post a review to this website. However, if you'd like to share your experience with us, you can submit your comments using our Contact Us Form.
Our customer review program only allows for verified owners of ELEY products to submit a product review. All new customers are sent a product review email approximately two weeks after their order ships. As such, this website does not have a product review form. If you're a new customer and it has been less than two weeks from your purchase, please wait a few more days and check your inbox for the product review form.
If you purchased from us months or even years ago, unfortunately, we do not have a method for you to post a review to this website. However, if you'd like to share your experience with us, you can submit your comments using our Contact Us Form.
