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    Common Questions

    Is my hose reel still under warranty?   (Click to expand)

    1. Is your hose reel over 10-years old?
    2. Is the failed component due to damage caused by freezing, accidents or misuse?

    If the answer to both questions is "NO", then your hose reel is likely still under our 10-Year Warranty. Please take a photo or short video of the failed component and upload it using our online Warranty Claim Form, and someone from our customer support team will promptly reply to your request.

    If the answer to either question is "YES", then it is not covered by our warranty.  Click on the picture of your model below to explore replacement parts availability and purchase options.

    How soon will I get my replacement part?

    Replacement parts are stocked in our Reno, NV warehouse.  Most orders ship the same day they are placed and should arrive within 1 to 5 days.
    View FedEx Transit Map.  

    Will I be charged shipping for my parts order?

    All parts orders ship FedEx and will incur a minimum shipping charge of no less than $7.68 for any order less than $75.  Shipping is free on all orders for $75 or more.

    Click on the picture of your model below to explore replacement part availability and purchase options.


    Eley hose reels logo

    ELEY® and Rapid-Reel® Models

    May 2009 to Present
    Aluminum Construction
    Rapid-Reel triton garden hose reel logo

    Rapid-Reel® TRITON Models

    May 2006 to May 2009
    Aluminum Construction

    Rapid-Reel Pro-Line Garden Hose Reels logo

    Rapid-Reel® Pro-Line Models

    Sold prior to April 2006
    Steel Construction

    Eley model 1041 wall mount garden hose reel
    Model 1041 Wall-Mount Reel
    Rapid Reel model GH164-PL parallel wall mount garden hose reel
    Model GH164-PL Parallel Wall Mount
    rapid reel pro line garden hose reels
    Model GH134-CD Caddy Reel
    Eley Model 1042 Free Standing garden hose reel
    Model 1042 Free-Standing Reel
    Rapid Reel model GH164-PD Perpendicular wall mount garden hose reel
    Model GH164-PD Perpendicular Wall Mount
    Rapid Reel Pro Line GH150-PD perpendicular wall mount garden hose reel
    Model GH150-PD Perpendicular Wall Reel
    Eley Model 1043 Two wheel cart garden hose reel
    Model 1043 Two-Wheel Cart Reel
    Rapid Reel model GH164-CT two wheel cart garden hose reel
    Model GH164-CT Cart Reel
    Rapid Reel Pro Line GH150-PL parallel wall mount garden hose reel
    Model GH150-PL Parallel Wall Reel
    Eley Model 1043Q Four wheel wagon garden hose reel
    Model 1043Q Four-Wheel Wagon Reel
    Rapid Reel model GH168-WG four wheel wagon garden hose reel
    Model GH168-WG Wagon Reel
    Rapid Reel Pro Line GH150-CT garden hose reel
    Model GH150-CT Two-Wheel Cart
    Eley Model 1041W Wood post mount garden hose reel
    Model 1041W Wood-Post Reel
    Rapid Reel Pro Line GH150-CT garden hose reel
    Model GH150-CT Two-Wheel Cart
    Eley model 1041A aluminum post garden hose reel
    Model 1041A Aluminum-Post Reel
    Rapid Reel Pro Line GH150-CT garden hose reel
    Model GH175-WG Four-Wheel Wagon
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