A complete customer service resource for all ELEY and Rapid-Reel garden hose reels (sold from May 2009 to present) that have been in use for a while. Here you'll find a thorough, interactive, and easy-to-use guide for troubleshooting, replacement parts, warranty claims, and model conversions.
Purchase Replacement Parts
Replacement parts are stocked in our Reno, NV warehouse. Most orders ship the same day they are placed and should arrive within 1 to 5 days. View FedEx Transit Map. To purchase replacement parts visit Garden Hose Reel Replacement Parts. Please note: All parts orders ship FedEx and will incur a minimum shipping charge of no less than $7.68 for any order less than $75.
Hose Reel is Leaking
If your ELEY or Rapid Reel garden hose reel has developed a leak, please watch this short video to help you determine the exact source of the leak. The entire plumbing of all Eley and Rapid Reel garden hose reels consist of just two components and this video will help you quickly determine which is the source of the leak. After watching this video, most leaks can be remedied without the need for replacement parts. However, if your leak is due to a failed component, you can either:
1) Order the appropriate Replacement Part from this website. (Out of warranty)
2) Request a replacement component with our online Warranty Claim Form. (Still under Warranty)
Faded, Cracked or Peeling Paint
Our warranty policy states that ELEY "...guarantees its powder coat paint will not bubble, crack or peel under normal use and service, for a period of 1 year (12 months). Fading of the paint is a natural occurrence due to the sun's UV rays and is specifically excluded from this warranty." View full Warranty Policy.
Out of Warranty- If the affected area is out of warranty and small enough, our fingernail polish-sized bottle of ELEY Touch-Up Paint might be a quick remedy. However, if the size of flaking or peeling is too large for touching up, then you might consider repainting all of the aluminum components in any color of your choosing. Bob Vila provides a good article regarding this called How To Paint Aluminum. If you'd like to stay with our Spartan bronze color, you can purchase a 12 oz can of spray paint from LVP Paints. Be sure to select item PFJ507A5 Spartan Bronze from the drop-down menu on their product page.
- It is recommended that you do not remove the white axle bushing if you're repainting one or both of the reel flanges. You can cover the bushings with painter's tape.
- Please be sure the parts are clean and dry. Sanding the surface first will help. Cleaning with dry compressed air should help. (Blow compressed air on a clean white piece of paper first to make sure no moisture or oil is in the air)
Otherwise, new aluminum components, powder-coated in our Spartan bronze finish, can be purchased at Garden Hose Reel Replacement Parts.
Under Warranty- If you believe our warranty covers the paint problem, please take a photo of the affected area and send it to us using our Warranty Claim Form, and we will respond promptly.
Need additional assistance? Contact Us
A Part or Component Broke
A broken component has two possible remedies, either it's covered by our 10-Year Warranty, or it's not. Our warranty guarantees our products "to be free from defect, malfunction or failure in material, or workmanship, under normal use and service." However, it also "specifically excludes failure or damage due to freezing, accidents, UV rays, misuse or misapplication."
If you believe the failure is covered, please take a picture of the failed component and submit it using our Warranty Claim Form. Someone from our Customer Support Team will promptly reply to your request.
If it is not covered, a new part can be purchased by visiting our Garden Hose Reel Replacement Parts.
Reel tips over too easy
Still tips over too easy? Contact Us
A foot pad has come off the front bumper of my cart.
If you still have the foot pad with the screw and nut intact, the process of reattaching it to the front bumper is easy and can be done in less than one minute. We have a short how-to video demonstrating the procedure. The foot pads are also available for purchase to replace lost ones. Both the installation video and purchase options are available by following this link: Item #2588 cart front foot pad.
Conversions and Upgrades
Can I return unused components for credit?
Hose reel components that are not used in your particular application, (i.e. inlet hose, cart bumper, etc.), cannot be returned for credit or exchanges.
I Need a Different Length (or Size) of Inlet Hose
All ELEY and Rapid-Reel garden hose reels came prepackaged with a 6-1/2 foot x 5/8-inch garden hose. For other inlet hose options, please see our article: Inlet Hoses - Everything You Need To Know.
Can I convert my hose reel to a different model?
Yes you can. However, depending on what type of conversion you're wanting to make, it may not make sense for the money spent.
Wall-Mount to Free-Standing and vice versa. This is the easiest and least expensive conversion to make. The only difference between these two models is the wall-plate and the base-plate. So if you want to convert your Model 1041 wall-mount hose reel into a Model 1042 free-standing hose reel, then purchase the #2903 Base Plate. If you want to convert a Model 1042 into a Model 1041, purchase the #2558 Wall Plate.
Wall or Free-Standing to a Portable Wheeled Hose Reel. Although you could purchase the 20+ components required to convert a Model 1041 wall-mount or a Model 1042 free-standing reel into a 2-wheel or 4-wheel portable hose reel, the total cost of all those components will be more than the price of a brand new Model 1043 Two-Wheel Cart Hose Reel or a Model 1043Q Four-Wheel Wagon Hose Reel.
Can I upgrade my older hose reel with new and improved component designs?
Goose-neck Swivel: In May 2017 ELEY introduced a new brass swivel design that incorporated a goose-neck design. This redesign eliminated the need for the stainless-steel "kink-free" spring that could cause some flow restriction. You can purchase our new swivel, Item #4255 to upgrade your hose reel. This upgrade is not covered by our warranty as it is an upgrade, not a defect.
Hose Strap - If the front flange on your hose reel has a square hole as shown in this photo, then your reel can accommodate our most recent hose strap design. You can purchase our #4114 Hose Strap Assembly on this website and retrofit it onto your hose reel.
Your issue not in the above list? Contact us.