Customer Support | Polyurethane Garden Hose
The female fitting on my hose is leaking
The first thing to do is to replace the garden hose gasket (or O-ring) to see if that doesn't stop the leak. If your fitting has a flat washer gasket, we recommend replacing it with our Item #1113 O-ring Gasket which provides a much better seal. If the #1113 O-ring gasket still doesn't stop the leak, then please Contact Us.
Does ELEY make retrofit repair fittings for the hose ends?
We don't. If you've damaged your hose and need to retrofit an aftermarket repair fitting on the end of the hose, there are a number of options available to you at local home centers, garden centers, farm stores, or hardware stores. We recommend you purchase one made of brass. Also, be sure it is for 3/4-inch garden hose threads (GHT) and has a 5/8-inch hose barb. If you find it difficult to push the barb into the hose, try applying a drop of dish soap to the barb.
Discoloration or fading of hose
Discoloration of the hose is typically caused by exposure to the sun's UV rays. The only reliable method of preventing this from occurring is to keep the UV rays off of the hose, either by keeping the garden hose indoors or under some type of covering. Unfortunately, this is not a condition covered by our Warranty Policy which states,
"Discoloration or fading of the hose cover is a natural occurrence that can result from exposure to the sun's UV rays and is specifically excluded from this warranty."
Still have questions? Contact Us
A fitting on my polyurethane hose has come apart.
If your hose is less than 10 years old, please take a picture of the failure and send it to use using our Warranty Claim Form. If it is over 10 years old it is now out of warranty, however, the end could be replaced with an aftermarket repair fitting. There are a number of options available to you at local home centers, garden centers, farm stores, or hardware stores. We recommend you purchase one made of brass. Also, be sure it is for 3/4-inch garden hose threads (GHT) and has a 5/8-inch hose barb. If you find it difficult to push the barb into the hose, try applying a drop of dish soap to the barb.
The polyurethane hose cover has failed or has a bubble.
If your hose is less than 10 years old, please take a picture of the failure and send it to use using our Warranty Claim Form.
If it is over 10 years old it is now out of warranty, however, it should be able to be repaired with an aftermarket connector fitting by cutting out the damaged area and splicing the two parts together. These hose mender parts should be available at local home centers, garden centers, farm stores, or hardware stores. Be sure the dual-barb adapter is made of brass and is for 5/8-inch inside diameter hose. If you find it difficult to push the barbs into the hose, try applying a drop of dish soap to the barb.
