Please select the relevant topic from the list below.
I am getting a kink where the hose passes through the opening in the front flange.
This is rare, but can occur due to the natural arc in the polyurethane hose. The fix is quick and easy. Watch the following video demonstration on how to properly attach an ELEY polyurethane garden hose to an ELEY garden hose reel.
The female fitting on my hose is leaking
The first thing to do is to replace the garden hose gasket (or O-ring) to see if that doesn't stop the leak. If your fitting has a flat washer gasket, we recommend replacing it with our Item #1113 O-ring Gasket which provides a much better seal.
If the #1113 O-ring gasket still doesn't stop the leak, then please Contact Us.
Does ELEY make retrofit repair fittings for the hose ends?
Yes, we do, for 5/8-inch garden hoses only. Our proprietary designed repair tool and fittings will provide you with a factory-grade crimping. You can buy the repair tool once and then have it for repairing many brands of 5/8-inch garden hose with premium quality, drinking-water-safe, lead-free brass fittings. Follow this link for more information and get started. Discoloration or fading of hose.
Polyurethane is highly durable, resisting abrasion, cuts, punctures, and mold while staying lightweight, flexible, and kink-resistant. We add UV blockers to prevent degradation; however, when exposed to the sun's UV rays, it does tend to fade. Over time, the colors will blend into a uniform shade.
Since extended periods of exposure to the sun's UV rays is often unavoidable, discoloration and fading are exempted from our warranty coverage, which states,
"Discoloration or fading of the exterior cover is a natural occurrence due to long-term exposure to the sun's UV rays and is specifically excluded from this warranty."
A fitting on my polyurethane hose has come apart.
If your hose is less than 10 years old, please take a picture of the failure and send it to use using our Warranty Claim Form.
If it is over 10 years old it is now out of warranty. However, we do offer a Garden Hose Repair Kit that can replace this fitting with a factory-quality repair.
The polyurethane hose cover has failed or has a bubble.
If your hose is less than 10 years old, please take a picture of the failure and send it to use using our Warranty Claim Form.
If it is over 10 years old it is now out of warranty. However, it should be able to be repaired with an aftermarket connector fitting by cutting out the damaged area and splicing the two parts together. These hose mender parts should be available at local home centers, garden centers, farm stores, or hardware stores. Be sure the dual-barb adapter is made of brass and is for 5/8-inch inside diameter hose. If you find it difficult to push the barbs into the hose, try applying a drop of dish soap to the barb.
Another option would be to purchase our Garden Hose Repair Kit, which would allow you to cut away the damaged section and then attach our fittings to the cut ends and thread them together. Another option would be to use this repair kit to create two shorter hoses from the remaining two sections after the damaged section is cut out.
Your issue not in the above list? Contact us.
