Shipping and Distribution

Where are ELEY product sold? 

ELEY products are sold consumer-direct only from this, our company website. We do not offer a wholesale program, and therefore ELEY products are not available through traditional local or online retailers. However, virtually any customer, retailer or online influencer can earn commissions by referring prospective customers to this website through our Affiliate Program.

Where We Ship To

Currently, ELEY products are only sold and shipped to destinations in the United States, including Alaska and Hawaii.  Destinations in the 48 contiguous states are typically shipped via UPS, with the other locations by USPS.

Canada, US Territories & Other Countries

At this time, ELEY neither sells nor ships to Canada or any US Territories, including Puerto Rico, US Virgin Islands, or Guam. Neither do we have any distribution outlets in these regions. Complicated and problematic government requirements prevent easy shipping to these locations, and we don't see a resolution to this any time soon.

Regarding Canada, the only way to currently get ELEY products or parts is to buy them online with a USA shipping address near the border, where they can be retrieved by the buyer.

For complete details, visit our SHIPPING page.

Speed of Delivery

With two strategically located warehouses, shipments from ELEY will arrive at most locations within all 50 states in just 1 to 3 days.  Orders typically ship within 24 hours of being placed during weekdays.  Friday afternoon and weekend orders will ship on Monday. 

Refer to the UPS transit map below to determine the estimated number of transit days to your destination.  Do not count the day the package ships or holidays. 

For complete details and up-to-date information of any temporary shipping delays, visit our SHIPPING page.

Discounts & Sales Tax

Discounts & Promotions

We get it. There is nothing wrong with wanting to buy a premium quality product for the best price possible.

We do occasionally run special offers; however, there is no need to reach out to our customer support staff and ask them when, on what products, and what the promotion is.....they usually don't know.

Visit our Discounts and Special Offers page for a detailed explanation of what discounts we do and don't offer and how you can sign up to be notified of upcoming sales.

Sales Tax Policy

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states with sales tax map

We comply with the sales tax laws of each state. Currently, we charge sales tax in the following states: AR, AZ, CA, CO, CT, DC, GA, IA, IL, IN, KY, LA, MA, MD, ME, MI, MN, MO, NC, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI.

If you believe you are tax exempt and would like to apply for a tax-exempt account, please see the next Q&A.

Tax-Exempt Accounts

If you are tax-exempt and can provide us with a copy of your tax-exempt certificate, you can request a sales tax-exempt account with ELEY using the link below. Upon approval of your tax-exempt status, (usually on the same or next business day), you'll receive an email verifying your new account.  You will then be able to submit your tax-exempt orders via email.  At this time, our website does not accept tax-exempt orders.

Submit Sales Tax Exempt Certificate

Checkout and Placing An Order

What are the accepted forms of payment?

We accept the following forms of payment:

CREDIT CARDS:  American Express, Mastercard, Visa, Discover, and Diners Club

3rd PARTY SERVICES:  PayPal, Amazon Pay, Apple Pay, Google Pay, Meta Pay, Shop Pay

We do not accept cash, checks, bank transfers, or cryptocurrencies.

Can I order by phone instead of online?

Because of security, fewer mistakes, and convenience, we strongly encourage customers to place orders on this website instead of by phone.  However, if you still prefer to order by phone, we'd be more than happy to assist during our regular business hours of 8 AM to 5 PM CST, Monday through Friday.

More Details and Phone Number

I'm having trouble checking out of your shopping cart. 

If you did not see a Thank You page, then your order was not successfully submitted.  Most checkout issues have to do with the credit card information entered. Here's a checklist and then try it again:

  1. Keystroke Error. The most common issue encountered is simply entering the credit card information incorrectly. Slow down and give it another try. 
  2. Duplicate entry. You will usually get this error message if you made a mistake entering your card information on the first attempt and then attempted a second attempt took quickly. Many credit card processing services have a time delay before a second attempt can be made. Wait a good 60 seconds and then make another attempt.
  3. Mismatch Billing Address. Make sure the billing address and zip code associated with your credit card match the billing information entered on the order. 

Still having issues?  Contact Us

Can I use a credit card gift card along with my regular credit card to make a purchase?

Unfortunately, our website cannot process two cards for a single order. However, there is another method of accomplishing the same thing.  

Use your existing gift card to purchase an ELEY Gift Card from this website.  Once you receive your ELEY® Gift Card & Code, (which normally takes just a few seconds), then return to this website and simply enter the ELEY Gift Card Code at checkout. You can then complete checkout by paying for the remaining balance with your regular credit card.

Still have questions?  Contact Us

My organization doesn't allow for credit card purchases. 

We don't sell products based on "terms." However, if you need a PDF or printable quote, we can provide you with one.

If you HAVE to pay by check, we can accommodate that, but the order will not ship until the check clears. This process usually takes 3 to 4 weeks.

If you'd like a printable quote or place a prepaid-by-check order, please Contact Us and let us know what you need. 

ELEY Account Management

Do I need to create an account to place an order on this website?

No. You can checkout as a guest.

Is an account created for me even if I check out as a guest?

Not on this website, but one is created on our internal ERP platform so that we can process the order.  

How do I Change My Account Password?

Forgot your password or just want to change it?  No problem.  Visit our How to Reset Your Account Password page.

How do I Change My Account Email Address?

Submit our Change Email Request Form and a member of our customer support team will update your account with your new email address and notify you when the change has been made. 

Still need help? Contact Us