Here you'll find the questions and answers to the most common troubleshooting topics on ELEY watering tools and garden hose reel accessories. Select the topics below to expand for additional information and answers.
A component on my watering tool has broken.
We're sorry to hear about the failure. Please use our Warranty Claim Form to submit your claim and our customer support team will respond to your request promptly.
The ON/OFF lever is too difficult to move.
If the item is less than 10 years old, please take a picture of the failure and send it to use using our Warranty Claim Form. If it is over 10 years old it is now out of warranty.
The ON/OFF lever won't shut off water when closed.
If the item is less than 10 years old, please take a picture of the failure and send it to use using our Warranty Claim Form. If it is over 10 years old it is now out of warranty.
I'm struggling to get the hose cover on the reel.
Please watch this short video. The process is the same for both sizes of covers.
Still need help? Contact Us
The hose reel cover is fading or discoloring.
Discoloration is typically caused by exposure to the sun's UV rays. The only reliable method of preventing this from occurring is to keep the UV rays off of the product either by keeping the item indoors or under some type of covering. Unfortunately, this is not a condition covered by our Warranty Policy which states,
"The fading or discoloration of products from the sun's UV rays are specifically excluded from this warranty."
Still need assistance? Contact us
Is the ON/OFF U-shaped lever replaceable if it happens to break?
If the item is less than 10 years old and you believe the failure was not due to being used in excess of normal use and service, or in excess of its rated capacities and design functions, or under abnormal conditions, then please take a picture of the failure and send it to use using our Warranty Claim Form.
If it is over 10 years old it is now out of warranty and a replacement lever can be purchased from this website following this link: Ball Valve Lever (Item 2961)
Watch Replacement HOW-TO Video
Your issue not in the above list? Contact us.