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    Here you'll find the questions and answers to the most common troubleshooting topics on ELEY watering tools and garden hose reel accessories.  Select the topics below to expand for additional information and answers.

    Valve lever is too difficult to move

    If the item is less than 10 years old, please take a picture of the failure and send it to use using our Warranty Claim Form.  If it is over 10 years old it is now out of warranty.

    Valve won't shut off water when closed.

    If the item is less than 10 years old, please take a picture of the failure and send it to use using our Warranty Claim Form.  If it is over 10 years old it is now out of warranty.

    I'm struggling to get the hose cover on the reel.

     

    Eley hose reel cover installation video demonstrationPlease watch this short video.  The process is the same for both sizes of covers.

    Reel cover is fading or discoloring

    Discoloration is typically caused by exposure to the sun's UV rays.  The only reliable method of preventing this from occurring is to keep the UV rays off of the product either by keeping the item indoors or under some type of covering.  Unfortunately, this is not a condition covered by our Warranty Policy which states,

    "The fading or discoloration of products from the sun's UV rays are specifically excluded from this warranty.

    Still need assistance?  Contact us

    Is the on/off U-shaped lever replaceable if it happens to break? 

    If the item is less than 10 years old and you believe the failure was not due to being used in excess of normal use and service, or in excess of its rated capacities and design functions, or under abnormal conditions, then please take a picture of the failure and send it to use using our Warranty Claim Form

    If it is over 10 years old it is now out of warranty and a replacement lever can be purchased from this website following this link: Ball Valve Lever (Item 2961)

    Watch Replacement HOW-TO Video

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